Amazon Shopping App Frustrations and User Criticisms
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Amazon Shopping App Frustrations and User Criticisms

Amazon Shopping App: Unveiling User Dissatisfaction

Customers express frustration with the Amazon Shopping app due to issues like difficulties in logging out, outdated interface, lack of dark mode, inaccurate payment methods, and poor customer service. Many users complain about missing features, incorrect instructions for signing out, and problems with product delivery. The app's functionality is criticized, especially regarding account management and payment processing. Overall, dissatisfaction stems from various usability and service-related issues, leading to a negative user experience.

Source: App Store Reviews of Amazon Shopping

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Customer Feedback Analysis of Amazon Shopping

Uncover insights from customer feedback on the Amazon Shopping app regarding usability and service issues.

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Custom Date - Jan 11, 2025
Popular Phrases (limited preview)
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Featured Content
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  • Cannot sign out

    The option has disappeared. If not put back immediately I will delete the app and cancel the account. No option for 0 stars!

    Sentiment
    • Negative
    Content
    • Log Out Functionality
    Mar 15, 2024
  • NO DARK MODE

    Lack of dark mode makes it difficult to be in the app for long periods of time due to straying the eyes. Please enable dark mode.

    Sentiment
    • Negative
    Content
    • Dark Mode Request
    Mar 15, 2024
  • Complain.

    If your not prime member will always deliver late at least one day after the first delivery date given.

    Sentiment
    • Negative
    Content
    • Late Deliveries
    Mar 15, 2024
  • Dark Mode

    just wish it had dark mode.. the stark white everywhere is so rough on my eyes

    Sentiment
    • Positive
    Content
    • Dark Mode Request
    Mar 15, 2024
  • I need dark mode

    Is 2024 and the app no have dark mode?
    Necesito el modo oscuro!

    Sentiment
    • Negative
    Content
    • Dark Mode Request
    Mar 15, 2024
  • New buy again button

    And

    Too many videos and they auto play, can’t disable auto play.

    =

    Short sighted O

    Incompetent management

    Not my problem middle tiers

    Sentiment
    • Negative
    Content
    • User Interface Complaints
    Mar 15, 2024
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Sentiment Analysis (limited preview)
-70 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Amazon Shopping based on online reviews collected from App Store. The analysis helps Product Managers, User Experience Designers, Mobile App Developers, Customer Service Managers, Market Research Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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