What is Kimola?

Kimola is a self-service research platform that helps you analyze customer feedback using artificial intelligence without needing any technical background. It is widely used in more than 90 countries by marketing, research, and product professionals who want to make smarter decisions based on what their customers are really saying.

What can you do with Kimola?

Customer feedback comes in many forms: open-ended survey responses, e-commerce reviews, social media conversations, or even call-center transcripts. Kimola supports a wide range of qualitative and quantitative research scenarios, whether you’re uploading your own data or collecting it from the web.

You can upload datasets in Excel, TSV, or CSV formats. Or, if you prefer, you can monitor public conversations from social media, blogs, forums, and news websites. Kimola also lets you track customer reviews on platforms like Trustpilot, Google Play, and the App Store just by pasting a link.

When your analysis is ready, Kimola helps you present it with beautifully formatted reports in PowerPoint, PDF, Excel, or CSV formats. Each report includes sentiment scores, detected themes, and structured insights—ready to be shared with your team or leadership.

What makes Kimola stand out?

There’s no need to train an AI model from scratch. Kimola automatically classifies feedback using dynamic labels tailored to your dataset, without relying on rigid or pre-set categories. If you need more control, you can build custom AI models or choose from industry-specific models for even greater accuracy.

Who uses Kimola?

Kimola is designed for SMBs, startups, and growing brands that need to understand their customers without the high costs and manual work of traditional market research. It’s used by product, customer experience (CX) and research teams in more than 90 countries for product feedback analysis, e-commerce review analysis, social listening, survey analysis, chatbot conversation analysis, and employee feedback insights.