Mixed Reviews for CRED: UPI, Credit Cards, Bills App
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Mixed Reviews for CRED: UPI, Credit Cards, Bills App

Unveiling User Insights on CRED App: A Comprehensive Review Analysis

Mixed reviews for CRED: UPI, Credit Cards, Bills app with praise for payment timing improvements and ease of use, but concerns about customer support, cash service, and high service charges. Users appreciate the rewards but note a decrease in benefits. Some experienced issues with withdrawing CRED cash and found it challenging to contact support for solutions. While some laud the app for its functionality and cashback offers, others criticize its handling of personal loans and lack of email support.

Source: Google Play Reviews of CRED: UPI, Credit Cards, Bills

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Customer Feedback Analysis of CRED: UPI, Credit Cards, Bills

Insightful analysis of CRED app reviews covering user satisfaction, app functionality, and service concerns.

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Custom Date - Dec 26, 2024
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  • First i gave 4 star for payment timing, now it's totally lot of improvement happened that's why change my mind to 5 star but reward facilities too much decrease. U can trust this app.

    Sentiment
    • Positive
    Content
    • Payment Facilities
    Aug 20, 2024

  • Cred cash service not working after 2 months very bad service

    Sentiment
    • Negative
    Content
    • App Functionality and Features
    Aug 20, 2024

  • Cred is disgusting if you take personal loan from them, And if you miss EMI for just 5 days, they will start to call your family members or relatives. Because they fetched all your contacts and then asked your family members or relatives about loan EMI. So they will leak your financial conditions to all of them. Never recommend Cred for personal loan.

    Sentiment
    • Negative
    Content
    • Loan Service Experience
    Aug 20, 2024

  • We should use cashback for shopping and utility bill payment

    Sentiment
    • Negative
    Content
    • Bill Payment Service Charges
    Aug 20, 2024

  • Cred, it gives so many people lakhs of loan but still gives me less than 10 rupees cashback. I'm so disappointed in you Cred. But I still like you. Don't take it for granted 😞😔🥲

    Sentiment
    • Positive
    Content
    • Cashback Rewards
    Aug 19, 2024

  • I tried logging in to CRED years later after initially installing and not using it due to phone change. Got a message that there's a problem and I should contact their email. When emailed they replied we don't take requests via email. Funny! Thanks but no thanks! Edit: Issue was resolved after I tweeted @CRED_Support and posted a 1-star review here. Updating my review as my issue was resolved within 2-3 days. Please try to provide email support so no one else has struggle like I did. Thanks!

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Aug 19, 2024
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Sentiment Analysis (limited preview)
46 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for CRED: UPI, Credit Cards, Bills based on online reviews collected from Google Play. The analysis helps Product Managers, Marketing Professionals, Customer Support Managers, Mobile App Developers, Financial Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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