Netflix User Reviews: Mixed Feedback on Performance and Content
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    • Content Acquisition Managers
    • Digital Marketing Professionals
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    • Customer Experience Analysts
Netflix User Reviews: Mixed Feedback on Performance and Content

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The recent reviews for the Netflix app reflect a mix of satisfaction and frustration among users. Many appreciate the variety of content and the overall experience, especially in comparison to competitors like Amazon Prime. However, several users reported significant issues such as audio sync problems, difficulties with downloads, and connectivity challenges. Specific requests for additional features, like Bulgarian subtitles and more anime content, highlight the need for improved localization and content availability. Users also expressed dissatisfaction with recent updates that have hindered usability. Overall, while Netflix remains a popular choice for streaming, attention to user feedback and technical issues could enhance customer retention.

Source: Google Play Reviews of Netflix

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Customer Feedback Analysis of Netflix

Insightful Netflix user feedback report covering app performance, content availability, and more to enhance customer satisfaction.

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Custom Date - Dec 26, 2024
Popular Phrases (limited preview)
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Featured Content
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  • Shoes black screen with sound on phone since the updated

    Sentiment
    • Negative
    Content
    • Audio/Video Problems
    Nov 10, 2024

  • Excellent extremely helpful wonderful movies

    Sentiment
    • Positive
    Content
    • Overall Satisfaction
    Nov 10, 2024

  • Audio delay am watching outer Banks and the audio randomly goes 10 minutes back I restarted my phone I went on different devices and account deleted app and installed it checked for updates nothing works been 2 days Netflix please fix this

    Sentiment
    • None
    Content
    • Audio/Video Problems
    Nov 10, 2024

  • One piece is missing episodes it ends on ep 600 and something then continues on 1089 💀fix this on the South african server. Plus were missing some anime come on‼️

    Sentiment
    • None
    Content
    • Content Availability
    Nov 10, 2024

  • Payed double for a few months with an unverified account and they did not refund me.

    Sentiment
    • Negative
    Content
    • Subscription Concerns
    Nov 10, 2024

  • Cannot use on holidays. Cross a border and the account is locked out.

    Sentiment
    • Negative
    Content
    • Account Issues
    Nov 10, 2024
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Sentiment Analysis (limited preview)
13 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Netflix based on online reviews collected from Google Play. The analysis helps Streaming Service Executives, Content Acquisition Managers, Digital Marketing Professionals, Product Development Managers, Customer Experience Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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