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  • Who is this report for?
    • Product Managers
    • Marketing Strategists
    • Content Curators
    • User Experience Designers
    • Customer Service Executives
User Feedback on Netflix: Mixed Reviews Highlight Key Issues

Uncover Netflix User Feedback Insights for Strategic Growth

The Netflix app has received mixed feedback from users, highlighting significant issues like brightness control, Chromecast functionality, and content availability. Users are frustrated with the app's interface, which has reportedly become less user-friendly, and the removal of categories, making it difficult to explore new content. Some users have experienced payment processing issues, buffering, and reduced video quality after updates. While many still appreciate Netflix's extensive library and original content, there is a growing sentiment of dissatisfaction leading some users to consider canceling their subscriptions. Overall, Netflix faces challenges in maintaining user satisfaction amidst competitive pressures.

Source: Google Play Reviews of Netflix

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Customer Feedback Analysis of Netflix

Insightful Netflix user feedback report covering interface, content, quality, and more issues for strategic improvements.

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Custom Date - Dec 07, 2025
Popular Phrases (limited preview)
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  • Why am I not able to use Chromecast from the app anymore - I have an older model, but every single other app works fine with it - would have a higher rating, but this literally is what I need from the app everyday

    Sentiment
    • Negative
    Content
    • Device Compatibility
    Jul 26, 2025

  • I'm putting this here for the review of (at least) the Roku tv app. netflix is always super slow to respond to button pushes. waited 10 minutes just to get to the episode I wanted

    Sentiment
    • Negative
    Content
    • User Interface Issues
    Jul 26, 2025

  • great app to watch movies on but why are there adverts every so often in any programs when there never used to be before?

    Sentiment
    • Positive
    Content
    • User Experience Feedback
    Jul 26, 2025

  • I can't watch movie after subscribing it has been buffering ever since, and other apps work like tiktok and YouTube, so I am sure it not network problem. someone pays money and can't watch anything for the past 3 days this is wickedness from netflix

    Sentiment
    • Negative
    Content
    • Streaming Quality Problems
    Jul 26, 2025

  • mobile app that doesn't want to be mobile. Good luck. Good riddance. canceled and deleted.

    Sentiment
    • Negative
    Content
    • User Interface Issues
    Jul 26, 2025

  • I lost interest in watching Netflix it wasn't entertaining there was nothing valuable of watching you would get into a series it would have one or two seasonings and then get cut off so it wasn't worth keeping on my phone

    Sentiment
    • Negative
    Content
    • Content Removal Concerns
    Jul 26, 2025
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Sentiment Analysis (limited preview)
-33 Net Promoter
Score
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Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Netflix based on online reviews collected from Google Play. The analysis helps Product Managers, Marketing Strategists, Content Curators, User Experience Designers, Customer Service Executives to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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