Mixed Feedback for ekincare App Reveals Service Issues and User Frustrations
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Mixed Feedback for ekincare App Reveals Service Issues and User Frustrations

The online reviews for ekincare highlight various issues such as unreliable service for booking appointments, high service charges compared to competitors, poor customer care responses, and inefficiencies in the app's features like wallet balance calculation. Users also express frustration with glitches, lack of new user registration options, and inconsistent appointment scheduling. Complaints extend to partner companies like TATA 1mg for medicine delivery and blood checkup services. Despite some positive feedback on staff and customer support response time, overall user experience is marred by unaddressed technical issues, unethical practices, and inconvenient functionalities.

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  • App Developers
  • Customer Experience Strategists
  • Business Analysts
  • Digital Marketing Professionals

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Custom Date - Sep 19, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Great Experience

    ....

    Sentiment
    • Positive
    Content
    • App Functionality
    Jul 28, 2024
  • Don’t order medicine from ekincare app

    There is no customer agent to help or update you regarding you order.

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Jul 22, 2024
  • Went for Corporate health check up

    The staff is really good and Health checkup timings were well managed.

    Sentiment
    • Positive
    Content
    • Booking Appointments
    Jul 18, 2024
  • iPhone login issue

    After entering company email ID Login not working.
    No error and no OTP received

    Sentiment
    • Negative
    Content
    • Technical Issues
    Dec 31, 2023
  • Issue in Latest Version

    Not able to sync my steps in iphone 13 after updating to latest version since last 2 days .

    Sentiment
    • Negative
    Content
    • Syncing Issues
    Jul 22, 2023
  • Doesn’t sync with iPhone correctly

    Shows incorrect steps. Doesn’t sync with iPhone correctly. Random numbers are shown.

    Sentiment
    • Negative
    Content
    • Syncing Issues
    Apr 30, 2023
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Sentiment Analysis (of 30 reviews)
-66 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for ekincare based on online reviews collected from App Store. The analysis helps Healthcare Service Managers, App Developers, Customer Experience Strategists, Business Analysts, Digital Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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