Carrefour France Mobile App Review Analysis
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Carrefour France Mobile App Review Analysis

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Carrefour France's mobile application faces significant issues related to Google sign-in, browser compatibility, and functionality abroad. Users report difficulties with connecting accounts, accessing features, and experiencing slow performance. Despite some positive feedback on convenience and service quality, the app's inability to support key functions such as loyalty card usage and shopping history access leads to frustration among customers. Continuous updates and bugs affect the overall user experience, with frequent complaints about the complexity of tasks like creating a payment code. While the Drive service receives praise, persistent issues like product replacements and login failures hinder the app's effectiveness.

Source: Google Play Reviews of Carrefour France

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Customer Feedback Analysis of Carrefour France

In-depth analysis of Carrefour France's app reviews revealing key issues and customer opinions for better business strategy.

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Custom Date - Dec 25, 2024
Popular Phrases (limited preview)
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  • I have identified a set of favourites but cannot see a way of just selecting a favourites list. Also I am a long term customer of Carrefour but I cannot connect with my shopping history.

    Sentiment
    • None
    Content
    • Account Management
    Mar 23, 2024

  • Very great app indeed

    Sentiment
    • Positive
    Content
    • User Experience
    Mar 22, 2024

  • App dit que mon navigateur est pas supportĂ©, ajoutez Firefox Android please et je met 5 ⭐

    Sentiment
    • Negative
    Content
    • Browser Compatibility
    Mar 10, 2024

  • Le service Drive est top mais c'est dommage qu'il y ait si souvent des produits remplacĂ©s.

    Sentiment
    • Positive
    Content
    • Service Quality
    Mar 05, 2024

  • Ca devrait pas ĂȘtre aussi compliquĂ© de creer un code pour ma carte.

    Sentiment
    • Negative
    Content
    • Account Management
    Feb 14, 2024

  • Je ne peux pas me connecter parce que l'application n'est pas compatible avec Firefox (mais elle ouvre bien Firefox Focus mĂȘme si ça ne fonctionne pas, donc j'y vois lĂ  de la mauvaise volontĂ©).

    Sentiment
    • Negative
    Content
    • Browser Compatibility
    Feb 09, 2024
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Sentiment Analysis (limited preview)
-33 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Carrefour France based on online reviews collected from Google Play. The analysis helps Retail Managers, Mobile App Developers, Customer Service Executives, Marketing Professionals, Product Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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