Carrefour France Mobile App Review Analysis
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Carrefour France Mobile App Review Analysis

Carrefour France's mobile application faces significant issues related to Google sign-in, browser compatibility, and functionality abroad. Users report difficulties with connecting accounts, accessing features, and experiencing slow performance. Despite some positive feedback on convenience and service quality, the app's inability to support key functions such as loyalty card usage and shopping history access leads to frustration among customers. Continuous updates and bugs affect the overall user experience, with frequent complaints about the complexity of tasks like creating a payment code. While the Drive service receives praise, persistent issues like product replacements and login failures hinder the app's effectiveness.

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  • Mobile App Developers
  • Customer Service Executives
  • Marketing Professionals
  • Product Managers

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Custom Date - Jul 18, 2024
Featured Content
  • I have identified a set of favourites but cannot see a way of just selecting a favourites list. Also I am a long term customer of Carrefour but I cannot connect with my shopping history.

    Sentiment
    • None
    Content
    • Account Management
    Mar 23, 2024
  • Very great app indeed

    Sentiment
    • Positive
    Content
    • User Experience
    Mar 22, 2024
  • App dit que mon navigateur est pas supporté, ajoutez Firefox Android please et je met 5 ⭐️

    Sentiment
    • Negative
    Content
    • Browser Compatibility
    Mar 10, 2024
  • Le service Drive est top mais c'est dommage qu'il y ait si souvent des produits remplacés.

    Sentiment
    • Positive
    Content
    • Service Quality
    Mar 05, 2024
  • Ca devrait pas être aussi compliqué de creer un code pour ma carte.

    Sentiment
    • Negative
    Content
    • Account Management
    Feb 14, 2024
  • Je ne peux pas me connecter parce que l'application n'est pas compatible avec Firefox (mais elle ouvre bien Firefox Focus même si ça ne fonctionne pas, donc j'y vois là de la mauvaise volonté).

    Sentiment
    • Negative
    Content
    • Browser Compatibility
    Feb 09, 2024
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Sentiment Analysis (of 30 reviews)
-33 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for Carrefour France based on online reviews collected from Google Play. The analysis helps Retail Managers, Mobile App Developers, Customer Service Executives, Marketing Professionals, Product Managers to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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