Mixed User Feedback on Touch 'n Go eWallet: Pros and Cons
Unlock Insights: Touch 'n Go eWallet User Feedback Report
The reviews for the Touch 'n GoeWallet app are mixed, highlighting both advantages and significant issues. Users appreciate its utility for daily transactions and fast payment processing, praising its convenience. However, many express frustration with technical problems, such as difficulties in NFC scanning and account recovery for recycled numbers. Privacy concerns arise regarding mandatory access to contacts for transactions. Customer service quality is frequently criticized, with reports of unresponsive support and unresolved account issues, including delays in refunds. Overall, while some users find the app beneficial, others call for alternatives, citing a monopolistic grip on services and a need for improvement in reliability and customer support.
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Frequently Asked Questions About Customer Feedback Analysis Reports
What is this report?
This page displays purchase options and a preview of the customer feedback analysis report for Touch 'n Go eWallet based on online reviews collected from Google Play. The analysis helps Product Managers, User Experience Researchers, Customer Service Leaders, Mobile App Developers, Digital Marketing Professionals to discover insights into what people love, dislike, and need.
What does this report offer?
This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Can I have this research report with more reviews?
Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 30 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.
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Introduction
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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Understanding customer reviews with a holistic point of view matters. Right now, you're only viewing the analysis of 30 reviews. Purchase this report to view all and benefit these features:
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Summaries
SWOT Analysis
Buyer Personas
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