Mixed Reviews for Santander Mobile Banking App
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    • User Experience (UX) Designers
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Mixed Reviews for Santander Mobile Banking App

Comprehensive Insights into Santander Mobile App Reviews

The reviews for Santander Mobile Banking are mixed, with users praising its ease of use, functionality, and security features. However, there are complaints about login issues, slow loading times, and ongoing technical problems. Some customers express frustration and a willingness to switch banks if the app's performance does not improve.

Source: Google Play Reviews of Santander Mobile Banking

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Customer Feedback Analysis of Santander Mobile Banking

Unlock insights with our Santander Mobile Banking feedback analysis. Dive into user experiences, tech issues, and security praise.

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Custom Date - Dec 26, 2024
Popular Phrases (limited preview)
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  • Easy to use and a fully functioning app allowing you to pay a d keep up to date on the move.

    Sentiment
    • Positive
    Content
    • Ease of Use
    Mar 15, 2024

  • I love that I am able to pay cheques in using the app which saves a trip to the branch.

    Sentiment
    • Positive
    Content
    • Account Management
    Mar 15, 2024

  • *** Wealth Alert - On 20th May the rate is reducing to 4.2% *** Last year I opened an esaver account paying 5.2% which was really good. I'm using it to support my current accounts with other banks, and to feed my regular saver accounts. Interest is building up nicely, and the account is proving to be very useful. However, the rate is being cut soon, so I plan to move my money to other accounts. There are lots of accounts listed on Moneyfacts paying more than 4.2%.

    Sentiment
    • None
    Content
    • Interest Rates
    Mar 14, 2024

  • Every time you do an update, I have problems signing in to my account. You want to send a text with a pin number? And then you want a security number and now IM logged out of my account and it's going to take severydays for you to send me a letter with some more login details. I never have this problem with my other banking apps like NatWest or Halifax.

    Sentiment
    • None
    Content
    • Login Issues
    Mar 14, 2024

  • Easy to use and quick. Instant transactions.

    Sentiment
    • Positive
    Content
    • App Performance
    Mar 14, 2024

  • I'm very impressed with the security checks, regardless of the number of times I may make the same transaction, the app always makes me stop and make sure.

    Sentiment
    • Positive
    Content
    • Security Features
    Mar 14, 2024
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Sentiment Analysis (limited preview)
47 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Santander Mobile Banking based on online reviews collected from Google Play. The analysis helps Digital Product Managers, User Experience (UX) Designers, Mobile App Developers, Customer Service Managers, Banking Strategy Consultants to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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