Mixed Reviews: Luxury and Elegance vs. Overpricing and Criticisms
Unlock Insights: The Ritz London Customer Feedback Analysis

Mixed Reviews: Luxury and Elegance vs. Overpricing and Criticisms

150 Piccadilly, St. James's, London W1J 9BR, United Kingdom

The Ritz London garners mixed reviews with positive feedback on its luxury, exquisite decor, and excellent afternoon tea, but also faces criticism for overpricing, unfriendly staff, and security concerns. Guests praise the hotel's opulence, attentive service, and elegant atmosphere, highlighting memorable experiences like afternoon tea and gourmet meals.

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Popular Phrases (of 30 reviews)
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Featured Content
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  • Booked casual dinner. Got turned away. Dress code of jacket and tie???

    Sentiment
    • Negative
    Content
    • Dress Code

  • Wir waren bei "Diner dance" und es ist ein ganz besonderes Erlebnis. Man kann a la carte oder MenĂź nehmen und dazu wird eine sehr professionelle Tanzeinlage geboten. Zum Dessert ist das Parkett "freigegeben". Die Nachspeisen-Spezialität ist das Flambieren der "Crepe Suzette" bei Tisch. Sehr elegantes Ambiente, jedoch ziemlich hochpreisig.

    Sentiment
    • Positive
    Content
    • Dining Experience

  • Sorry for the name above .my son who has autism changed my name haha .my name is Julie and I went to ritz this week for afternoon tea .I had the best experience ever .booked and paid for by my partner who says I deserve a lovely treat from looking after 2 boys with special needs and especially my 50th birthday then little birthday cakes with candles we're brought out and I felt quite upset cos it was my birthday treat and I didn't get one .I'm quite an emotional person anyway .we thought people had ordered them.but seeong reviews it was part of a birthday treat .sounds silly .but anyway thankyou so much fora beautiful experience I would definitely do it again .💕Food & drinks: Lovely

    Sentiment
    • Positive
    Content
    • Afternoon Tea Experience

  • My favourite place in the world to eat,drink and sleep

    Sentiment
    • Positive
    Content
    • Luxurious Atmosphere

  • Visitei na verdade o PUB dentro do hotel, o K BAR. Lindo, bebidas diversas, bom atendimento. Recomendo demais.

    Sentiment
    • Positive
    Content
    • American Bar Feedback

  • Lovely Champagne afternoon tea, withgood selection of sanwiches, cakes and scones. Staff attentive, helpful and made you feel valued.

    Sentiment
    • Positive
    Content
    • Afternoon Tea Experience
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Sentiment Analysis (of 30 reviews)
46 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for The Ritz London based on online reviews collected from Google Business. The analysis helps Hotel Managers, Customer Service Analysts, Travel Industry Consultants, Marketing Professionals, Hospitality Researchers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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