Luxury Elegance and Service at Hotel Café Royal London
Unlock Insights into Hotel Café Royal's Customer Experience

Luxury Elegance and Service at Hotel Café Royal London

10 Air St, London W1B 5AB, United Kingdom

Hotel Café Royal in London's West End is praised for its elegance, service, and amenities. Guests highlight the afternoon tea, attentive staff, beautiful decor, and comfortable rooms. Some feedback mentions issues with service speed, staff training, and room technology. Despite some minor concerns, the hotel's historic charm, central location, and overall luxury experience receive high praise.

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  • Hotel Managers
  • Hospitality Consultants
  • Marketing Professionals in Hospitality
  • Customer Service Trainers
  • Hospitality Industry Researchers

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Popular Phrases (of 30 reviews)
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  • Έχω πάει σε μια δεξίωση γάμου. Δεν είδα τα δωμάτια. Το φαγητό και η εξυπηρέτηση ήταν τέλεια

    Sentiment
    • Positive
    Content
    • Food Quality and Dining Experience

  • An outstanding stay, the attention to detail was perfect from the doormen to the restaurants. You had me at the glass of champagne during check in. Cake and Bubbles was fabulous too. Highly recommended. Thank youThe only reason the marks aren’t top, top are the tech in the room wasn’t great.

    Sentiment
    • Positive
    Content
    • Overall Experience and Satisfaction

  • Service oh my. We went in the room and I didn't have to think or move for 3 hours. I felt so pampered. I have never experienced service like it, they were lovely.

    Sentiment
    • Positive
    Content
    • Service Quality

  • Hotel espectacular, cama super cómoda, con todo lo necesario para sentirte como en casa. Atención de diez, en especial Albert, concierge del hotel, trato exquisito, muy profesional. Sin duda repetiremos!

    Sentiment
    • Positive
    Content
    • Room Comfort and Cleanliness

  • Brilliant afternoon tea. Emmerson and Gift both added some humour but were so polite and offered a professional service. Would definitely return. Sandwiches and cakes were superb.

    Sentiment
    • Positive
    Content
    • Food Quality and Dining Experience

  • The hotel is excellent. You feel happy when you stay at the hotel. The location is fantastic. It is situated on Piccadilly Street in the best area of London.

    Sentiment
    • Positive
    Content
    • Location and Accessibility
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Sentiment Analysis (of 30 reviews)
83 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Hotel Café Royal based on online reviews collected from Google Business. The analysis helps Hotel Managers, Hospitality Consultants, Marketing Professionals in Hospitality, Customer Service Trainers, Hospitality Industry Researchers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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