Executive Summary of DreamMapper App User Reviews: Major Issues Post-Update
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Executive Summary of DreamMapper App User Reviews: Major Issues Post-Update

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Users have expressed widespread dissatisfaction with the recent update to the DreamMapper app, citing significant connectivity issues, including failure to sync data with CPAP devices. Many reviews highlight that the app no longer automatically syncs, requiring cumbersome manual processes. Complaints about crashes, data inaccuracies, and poor user interface design are prevalent, leading to frustration among long-term users. The previously effective app is now seen as less functional and user-friendly, with several users wishing for the return of the old version. Overall, the update has rendered the app nearly unusable for many, with calls for immediate improvements from Philips.

Source: App Store Reviews of DreamMapper

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Customer Feedback Analysis of DreamMapper

In-depth analysis of DreamMapper app issues post-update. Discover user complaints on connectivity, crashes, and more.

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Custom Date - Mar 15, 2025
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  • Phillips user

    App has not downloaded data since 2/23/24. How is it a company as big as Phillips can’t fix their issues in issue in over 15+ days?

    Sentiment
    • Negative
    Content
    • Syncing Issues
    Mar 11, 2025
  • Quit working

    App quit working and won’t display any data. Says it synched. Deleted app and reinstalled, now won’t pair with Bluetooth. Grrrr

    Sentiment
    • Negative
    Content
    • Bluetooth Connectivity Problems
    Mar 11, 2025
  • Terrible app after update

    There is nothing good about this update. I have stopped using the app altogether. Tired of having to update by sync the data every day.

    Sentiment
    • Negative
    Content
    • Negative Update Experience
    Mar 10, 2025
  • Freezes constantly

    App freezes. Won’t sync automatically. It’s awful. Please fix it or bring back the old one.

    Sentiment
    • Negative
    Content
    • App Crashes
    Mar 09, 2025
  • Still crashing

    App crashes during sync process

    Sentiment
    • Negative
    Content
    • App Crashes
    Mar 09, 2025
  • App

    The app is not showing current usage data

    Sentiment
    • Negative
    Content
    • Data Reporting Issues
    Mar 09, 2025
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Sentiment Analysis (limited preview)
-83 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for DreamMapper based on online reviews collected from App Store. The analysis helps App Developers, Product Managers, User Experience Designers, Healthcare Professionals, Customer Support Specialists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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