Mixed Reactions to 11pets: Pet Care App Update and Subscription Model
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In-Depth Analysis of 11pets: Pet Care User Feedback

Mixed Reactions to 11pets: Pet Care App Update and Subscription Model

The 11pets: Pet Care app has faced backlash from long-time users due to a recent update that introduced a subscription model. Users are frustrated with the loss of access to their pet data, poor customer service, and functionality issues post-update. Many express disappointment over the app becoming unusable or data being scrambled. Despite some positive feedback about the app's features like tracking weights and medications, the negative sentiments regarding the subscription changes and usability problems are prominent.

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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  • 0 star app

    I hate this app because it gets stuck on Home Screen and stuff starts randomly popping up and not going away and it annoys me so much because it won’t let me do anything

    Sentiment
    • Negative
    Content
    • User Interface Concerns
    Mar 23, 2024
  • Try to put in my pet birthday

    Tried to put in my pets birthday to register it, but the month calendar doesn’t show the whole thing so I can’t pick the date that it was actually born on. On my iPad Hi

    Sentiment
    • Negative
    Content
    • User Interface Concerns
    Dec 26, 2023
  • Update ruined the app

    Had all the data and health records of my cats. Can’t access it since the update. App is useless now.

    Sentiment
    • Negative
    Content
    • Data Access Issues
    Oct 24, 2023
  • Not worth it

    this app is useless now that my pets info is being held hostage for ransom. No warning to prior users they were going to lock all the pets info behind a paywall.

    Sentiment
    • Negative
    Content
    • Subscription Complaints
    Oct 13, 2023
  • Literally not useable

    After upgrading, the full page pop-up about the new upgrade doesn’t go away and there’s no way to bypass or close it, leaving the app completely unusable. Please fix this soon.

    Sentiment
    • Negative
    Content
    • App Functionality Issues
    Oct 06, 2023
  • Country for the adopt area

    When I tap on adopt and chose what country I want to choose it always takes me out of the a fur some reason

    Sentiment
    • Positive
    Content
    • App Functionality Issues
    Sep 22, 2022
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Sentiment Analysis (of 30 reviews)
-37 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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