Customer Feedback Analysis for Booking.com: Strengths and Weaknesses
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Customer Feedback Analysis for Booking.com: Strengths and Weaknesses

Customers have mixed opinions about Booking.com with positive comments on user-friendliness, professional services, and instant booking confirmations. However, issues like misleading room availability, lack of customer support, and payment discrepancies have caused dissatisfaction. Users highlight the ease of use, reliability, and fast booking process as strengths but warn about possible problems with payment transparency and cancellation procedures.

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  • Customer Service Directors
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Custom Date - Jul 26, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Her seyahatimizde bookingden yaptığımız rezarvasyonlardan çok memnun kaldık

    Sentiment
    • Positive
    Content
    • Satisfaction with Bookings
    Apr 17, 2024

  • Yurtdışında bir hostelde yer ayırttım, belirtilen miktardan daha fazla ödeme alındı. Detaylı ödeme bilgileri verilmiyor. Kesinlikle 1 yıldız

    Sentiment
    • Negative
    Content
    • Booking Difficulties and Issues
    Apr 16, 2024

  • Rezervasyonum anında onaylandı ve hiçbir sorun yaşamadan tatilimi yaptım

    Sentiment
    • Positive
    Content
    • Satisfaction with Bookings
    Apr 13, 2024

  • Mükkemel bir uygulama elinize sağlık. Seyahat için her şey düşünülmüş

    Sentiment
    • Positive
    Content
    • Excellent Service and Features
    Apr 05, 2024

  • Resmen booking de dolandırıldim uçağımın kalkış saati değişti sonrada uçak değişti bunun üzerine gidiş geliş aldığım bilet bana sormadan iptal edildi parami alamıyorum hiç bir yetkiliye ulaşamıyorum mağdur edildim inanmayın

    Sentiment
    • Negative
    Content
    • Booking Difficulties and Issues
    Apr 05, 2024

  • Yurtdışına giderken herzaman kullandığımız uygulama herhangi bir sorun yaşamadık.

    Sentiment
    • Positive
    Content
    • Satisfaction with Bookings
    Apr 05, 2024
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Sentiment Analysis (of 30 reviews)
50 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Booking.com: Hotels & Travel based on online reviews collected from Google Play. The analysis helps Marketing Managers, Product Managers, Customer Service Directors, UX/UI Designers, Business Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.

  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

  • Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 30 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.

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