BooksRun.com Customer Reviews Analysis
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BooksRun.com Customer Reviews Analysis

BooksRun.com receives mixed reviews from customers, with some praising the fast delivery and good book conditions, while others express dissatisfaction with customer service and issues with book authenticity claims. Despite some positive experiences like quick shipping and affordable prices, negative feedback highlights slow responses, inconsistent communication, and packaging concerns. Customers appreciate book quality and prompt deliveries but emphasize the need for better customer service and adherence to stated policies. Overall, a range of experiences exists, from excellent service to significant dissatisfaction.

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  • Market Researchers
  • eCommerce Managers
  • Customer Experience Specialists
  • Retail Industry Analysts
  • Online Bookstore Owners

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Custom Date - May 30, 2024
Featured Content
  • Very professional

    Very professional, received updates on delivery status and book in ideal conditions. Will be using again for future textbook purchases.

    Sentiment
    • Positive
    Content
    • Shipping Experience
    Apr 23, 2024
  • Fast shipping and easy checkout

    Fast shipping and easy checkout. Book was in good condition

    Sentiment
    • Positive
    Content
    • Shipping Experience
    Apr 22, 2024
  • Book arrived super fast in excellent…

    Book arrived super fast in excellent shape

    Sentiment
    • Positive
    Content
    • Shipping Experience
    Apr 20, 2024
  • Accounting book

    Got the book, it’s all there but the book was in loose pages I had to get a ribbon to hold it all together, almost dropped the book and from there I would’ve had to pick up all the loose pages and figure out how to put it back together!

    Sentiment
    • Positive
    Content
    • Book Condition
    Apr 20, 2024
  • Very affordable book

    Very affordable book. Book was used and in great condition. Fast shipping. Will buy more books again

    Sentiment
    • Positive
    Content
    • Payment and Pricing
    Apr 20, 2024
  • The last shall be first!

    I ordered several books at the same time. The books I just received were coming from a distance that made me think they would be the last ones I would receive. Surprise! They were the first, and they arrived a week or two before the promised date. I am still waiting on the other books. Thank you for the fast service. It is much appreciated.

    Sentiment
    • Positive
    Content
    • Shipping Experience
    Apr 18, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
76 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for BooksRun.com  based on online reviews collected from Trustpilot. The analysis helps Market Researchers, eCommerce Managers, Customer Experience Specialists, Retail Industry Analysts, Online Bookstore Owners to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.

  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

  • Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 40 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.

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