Mixed Reviews Highlight Trust and Reliability Concerns at Biblio's Online Book Service
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Mixed Reviews Highlight Trust and Reliability Concerns at Biblio's Online Book Service

Explore Biblio's Customer Feedback Analysis

Biblio's online book service receives mixed reviews, with customers citing issues like wrong orders, poor packaging, delays, and unresponsive customer service. Despite some positive experiences with fast shipping, good prices, and quality books, trust and reliability concerns remain. Customers highlight dissatisfaction with lost orders, inaccurate tracking information, and difficulties in canceling orders. The platform's variety and rare book selection are praised, but issues like receiving damaged or incorrect books persist. Overall, Biblio faces challenges with order fulfillment, communication, and customer satisfaction, impacting its reputation and trustworthiness.

Source: Trustpilot Reviews of Biblio 

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Customer Feedback Analysis of Biblio 

Uncover insights from Biblio's mixed customer reviews focusing on trust, reliability, and service in our comprehensive report.

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Custom Date - Dec 26, 2024
Popular Phrases (limited preview)
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  • GREAT EXPERIENCE

    GREAT BOOK, GREAT CONDITION & TIMELY SHIPPING!!! EXTREMELY SATISFIED WITH MY PURCHASE! THANK YOU AGAIN!!!😄

    Sentiment
    • Positive
    Content
    • Order Accuracy
    Apr 24, 2024
  • 56 Pages missing from book

    The book I bought was described as Like New. It arrived with 56 pages ripped out, and more damaged.

    Sentiment
    • Negative
    Content
    • Product Condition
    Apr 19, 2024
  • They purposely sent my book to the…

    They purposely sent my book to the wrong address

    Sentiment
    • Negative
    Content
    • Order Accuracy
    Mar 27, 2024
  • Don't believe poor reviews

    Read some poor reviews but got my book in no time! I hope I don't find out they're actually not independent ... The world is full of evil so I hope they're one of the good guys.

    Sentiment
    • Positive
    Content
    • Website Reliability
    Jan 06, 2024
  • Recommend

    Ordered here because it was cheapest textbook option for my college so i was nervous about what i was going to receive. However, it shipped fast and book in good condition. Recommend!

    Sentiment
    • Positive
    Content
    • Product Condition
    Sep 05, 2023
  • Book Order

    I have ordered books from Biblio before and was satisfied. Good prices and service.

    Sentiment
    • Positive
    Content
    • Customer Service
    Jun 18, 2023
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Sentiment Analysis (limited preview)
-16 Net Promoter
Score
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  • This page displays purchase options and a preview of the customer feedback analysis report for Biblio  based on online reviews collected from Trustpilot. The analysis helps eCommerce Managers, Customer Experience Analysts, Online Retail Consultants, Market Researchers, Business Development Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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