Park Plaza Westminster Bridge London: Mixed Reviews Highlighting Service Quality and Central Location
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Park Plaza Westminster Bridge London: Mixed Reviews Highlighting Service Quality and Central Location

Uncover Guest Insights: Park Plaza Westminster Bridge Review Analysis

200 Westminster Bridge Rd, London SE1 7UT, United Kingdom

Park Plaza Westminster Bridge London receives mixed reviews, with guests praising the service quality, modern facilities, central location, and helpful staff members. However, some negative feedback includes issues with room cleanliness, limited amenities, unprofessional behavior from certain staff, and overpriced items. Overall, the hotel offers a comfortable stay with spacious rooms and great views of iconic London landmarks.

Source: Google Business Reviews of Park Plaza Westminster Bridge London

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Customer Feedback Analysis of Park Plaza Westminster Bridge London

Insightful analysis of Park Plaza Westminster Bridge London reviews covering service, location, and more. Ideal for industry professionals.

Featured Content
  • TrĂšs bien situĂ© et trĂšs moderne ! Je recommande

    Sentiment
    • Positive
    Content
    • Location and Accessibility
  • solid 0/10 arrived early 11am, got told our room would be priority and we would get a phonecall. went into london city. we got a call at 5pm to say our room is now ready.room was bigben view. room was not clean. mini bar empty. bottles of water 4ÂŁ. would not return to this hotel. very expensive for what it actually is.

    Sentiment
    • Negative
    Content
    • Room Cleanliness and Comfort
  • Nice hotel and excellent staff, among whom I would like to highlight Myriam from the front desk, who was very professional and helpful.

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
  • Adoramos ter experimentado as comidas do hotel, e ter os pontos turĂ­sticos como o Big Ben e a London Eye bem prĂłximos, praças tambĂ©m, alĂ©m de Ăłtimos restaurantes ao redor por perto. Acredito que seja o hotel no local ideal para ficar, para quem deseja passear pela cidade e ter tudo perto!ComentĂĄrios de alguns funcionĂĄrios que tivemos contato:Daniel- (from executive lounge) foi um moço simpĂĄtico comigo, minha tia, e minha avĂł, te desejamos tudo de melhor.Maria- (also from executive lounge) Ă© uma moça muito gentil e educada!Alan- Senhor gentil e uma simpatia que nos ajudou no espaço “Concierge Desk”, que alĂ©m de nos ajudar atenciosamente, nos fez rir.Ruben- fica no cafĂ© da manhĂŁ e Ă© sempre educado, deve ser difĂ­cil ficar tantas horas atendendo pessoas e estarem sempre sorrindoElada- sempre foi muito educada e Ă  disposição para poder nos ajudar no que precisamos, ajudou-nos no cafĂ© da manhĂŁ. Obrigada pelo carinho nesses dias que ficamos! Minha avĂł adorou ter alguĂ©m pra poder falar, em grego!LuĂ­s- um brasileiro que nos salvou do inglĂȘs no inĂ­cio, esteve ajudando em todos os momentos, atĂ© o final. Obrigada pelo carinho de todos vocĂȘs. EstarĂŁo guardados em nossas memĂłrias.Luka, Romario, Presley, Jazz, tambĂ©m sempre estĂŁo ali dispostos a ajudar.VocĂȘs formam uma equipe muito linda. Todos sĂŁo atenciosos e sorridentes. Infelizmente nĂŁo conseguimos lembrar de todos os nomes.Quando pudermos, voltaremos com muito prazer! đŸ€©

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
  • If you’re visiting London for the first time book a room in this hotel you’ll not regret it.

    Sentiment
    • Positive
    Content
    • Location and Accessibility
  • The good thing about this hotel is that it’s sound proof, you can’t hear the street noise, and the view of our room was great, the housekeeping ladies were so nice and helpful. The reception man was so helpful and got us early check when we came early from 12h flight , he was nice enough to let us rest early, however the hotel deserves less than 4 startsThe bathroom sink was floating, no enough tissue, no dental kits or other kits you usually find in other hotelsthe breakfast was so limited and no varieties, the coffee machine making the worst coffee I’ve ever tasted, so basically not worth the moneyOh and the restaurant reception lady is a whole other story, sooo rude speaking like if we came to eat for free !!!!!

    Sentiment
    • None
    Content
    • Food and Beverage
  • See All Reviews
Sentiment Analysis (limited preview)
80 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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