Park Plaza Westminster Bridge London: Mixed Reviews Highlighting Service Quality and Central Location
Uncover Guest Insights: Park Plaza Westminster Bridge Review Analysis

Park Plaza Westminster Bridge London: Mixed Reviews Highlighting Service Quality and Central Location

200 Westminster Bridge Rd, London SE1 7UT, United Kingdom

Park Plaza Westminster Bridge London receives mixed reviews, with guests praising the service quality, modern facilities, central location, and helpful staff members. However, some negative feedback includes issues with room cleanliness, limited amenities, unprofessional behavior from certain staff, and overpriced items. Overall, the hotel offers a comfortable stay with spacious rooms and great views of iconic London landmarks.

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Featured Content
  • Très bien situé et très moderne ! Je recommande

    Sentiment
    • Positive
    Content
    • Location and Accessibility
  • solid 0/10 arrived early 11am, got told our room would be priority and we would get a phonecall. went into london city. we got a call at 5pm to say our room is now ready.room was bigben view. room was not clean. mini bar empty. bottles of water 4£. would not return to this hotel. very expensive for what it actually is.

    Sentiment
    • Negative
    Content
    • Room Cleanliness and Comfort
  • Nice hotel and excellent staff, among whom I would like to highlight Myriam from the front desk, who was very professional and helpful.

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
  • Adoramos ter experimentado as comidas do hotel, e ter os pontos turísticos como o Big Ben e a London Eye bem próximos, praças também, além de ótimos restaurantes ao redor por perto. Acredito que seja o hotel no local ideal para ficar, para quem deseja passear pela cidade e ter tudo perto!Comentários de alguns funcionários que tivemos contato:Daniel- (from executive lounge) foi um moço simpático comigo, minha tia, e minha avó, te desejamos tudo de melhor.Maria- (also from executive lounge) é uma moça muito gentil e educada!Alan- Senhor gentil e uma simpatia que nos ajudou no espaço “Concierge Desk”, que além de nos ajudar atenciosamente, nos fez rir.Ruben- fica no café da manhã e é sempre educado, deve ser difícil ficar tantas horas atendendo pessoas e estarem sempre sorrindoElada- sempre foi muito educada e à disposição para poder nos ajudar no que precisamos, ajudou-nos no café da manhã. Obrigada pelo carinho nesses dias que ficamos! Minha avó adorou ter alguém pra poder falar, em grego!Luís- um brasileiro que nos salvou do inglês no início, esteve ajudando em todos os momentos, até o final. Obrigada pelo carinho de todos vocês. Estarão guardados em nossas memórias.Luka, Romario, Presley, Jazz, também sempre estão ali dispostos a ajudar.Vocês formam uma equipe muito linda. Todos são atenciosos e sorridentes. Infelizmente não conseguimos lembrar de todos os nomes.Quando pudermos, voltaremos com muito prazer! 🤩

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
  • If you’re visiting London for the first time book a room in this hotel you’ll not regret it.

    Sentiment
    • Positive
    Content
    • Location and Accessibility
  • The good thing about this hotel is that it’s sound proof, you can’t hear the street noise, and the view of our room was great, the housekeeping ladies were so nice and helpful. The reception man was so helpful and got us early check when we came early from 12h flight , he was nice enough to let us rest early, however the hotel deserves less than 4 startsThe bathroom sink was floating, no enough tissue, no dental kits or other kits you usually find in other hotelsthe breakfast was so limited and no varieties, the coffee machine making the worst coffee I’ve ever tasted, so basically not worth the moneyOh and the restaurant reception lady is a whole other story, sooo rude speaking like if we came to eat for free !!!!!

    Sentiment
    • None
    Content
    • Food and Beverage
  • See All Reviews
Sentiment Analysis (of 30 reviews)
80 Net Promoter
Score
Popular Topics (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Park Plaza Westminster Bridge London based on online reviews collected from Google Business. The analysis helps Hotel Managers, Travel Consultants, Hospitality Industry Analysts, Marketing Professionals, Customer Experience Managers to discover insights into what people love, dislike, and need.

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