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Mixed Customer Reviews for Walmart's Services and App

Mixed Customer Reviews for Walmart's Services and App

30 reviews between May 23, 2023 and May 24, 2023.

Customers praise Walmart's staff engagement, user-friendly website, and affordable prices. Some note issues with the app's font size and search functionality, as well as cancelled orders and missing items. Complaints also include poor in-store service and unwanted notifications. However, users appreciate the convenience of delivery and pickup services and commend Walmart's customer service for promptly addressing issues.

‎Walmart: Shopping & Savings
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30 reviews between May 23, 2023 and May 24, 2023.

May 23, 2023 - May 24, 2023

Popular Phrases

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Featured Content

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  • Spoiled food

    Walmart shoppers provide spoiled food often for preparation for delivery. I am disappointed as a customer.

    Sentiment
    • Negative
    Content
    • Others
    May 24, 2023
  • Ramen noodles seems very over priced $11.00 for 4 cups.

    Canā€™t find blue bell rocky road ice cream on app and why are the cup of noodles so expensive? $11.xx for 4 cups

    Sentiment
    • Negative
    Content
    • Pricing
    May 24, 2023
  • Easy and Fast

    First time using the Walmart delivery system, it took me 5 minutes. Simple, search the items fast and give you alternatives. So far I like it!

    Sentiment
    • Positive
    Content
    • Features and Usability
    May 24, 2023
  • I don’t understand why it’s like this

    When I first started using the app it was fine but since last year itā€™s been super frustrating to use. When Iā€™m scrolling it is jumpy and brings me back up or just freezes completely. Half the time I canā€™t select any options for an item Iā€™m searching for. The sponsored items come up over and over when scrolling. The search feature is terrible I was looking for chicken nuggets and it started showing me insecticides. They seemed to have fixed the issue with it not using the card I selected so thatā€™s nice. Honestly the only reason Iā€™m using this is because Walmart is the only store that lets me use ebt for pickup and Iā€™m disabled so shopping myself is extremely taxing.

    Sentiment
    • Negative
    Content
    • Technical Issues
    May 23, 2023
  • Walmart Pay doesn’t even come close to Apple Pay.

    Hate using this app. The only reason Walmart uses Walmart Pay is because they don't want to accept other mobile payment systems like Apple Pay, Google Pay, or Samsung Pay. Competition. Doesn't make a lot of sense because the money is still being spent in the store regardless.
    Think before you download this app and just shop at a real store like Target or Publix ..... they accept Apple Pay.

    Sentiment
    • Negative
    Content
    • Features and Usability
    May 23, 2023
  • Checking out n self checkout

    I donā€™t appreciate someone standing over my shoulder while checking out even though have big items such as dog food . Itā€™s very rude . I wonder how these employees would feel if someone standing over their shoulder watching them check out

    Sentiment
    • None
    Content
    • Others
    May 23, 2023
  • MUCH IMPROVED !!

    WM has really done well in recent years as far as their Website goes.
    Itā€™s much more user friendly and just one of the absolute easiest to maneuver about.
    Well Done WM!

    Sentiment
    • Positive
    Content
    • Features and Usability
    May 23, 2023
  • First Walmart Order on line with App

    So far so good. App was easy to navigate. Good choice of products. Waiting for efficiency of delivery.

    Sentiment
    • Positive
    Content
    • Features and Usability
    May 23, 2023
  • SPAM Marketing Notifications

    I keep getting notifications about marketing, product promotions, and sales, etc, even though my app settings have promotions turned off. I double checked my settings and I only have notifications turned on for order/account updates. I donā€™t need random advertisements spamming my phoneā€™s notifications but I unfortunately have to allow this app access to my notifications so I can get updates on my online pickup orders. STOP spamming people with marketing notifications they donā€™t want. My settings very clearly have promotions turned off. If these marketing notifications fall under another category, you need to give users the option to opt out of them!!!

    Sentiment
    • Negative
    Content
    • Ads
    May 23, 2023
  • Pickup service is great and super nice help

    But the inside help is ridiculous!! I have been in the Paris KY Walmart back door garden center entrance two days in a row and there has been no one there to help you or check you out. There is no sense in this. Not only that the back door is wide open and no one there to be found. As far as I am concerned itā€™s the sorriest excuse for a Store that I have ever seen. That is why I do use the pick up service. They are so kind and courteous.

    Sentiment
    • Positive
    Content
    • Others
    May 23, 2023
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