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Mixed Customer Reviews for Walmart's Services and App

Mixed Customer Reviews for Walmart's Services and App

30 reviews between May 23, 2023 and May 24, 2023.

Customers praise Walmart's staff engagement, user-friendly website, and affordable prices. Some note issues with the app's font size and search functionality, as well as cancelled orders and missing items. Complaints also include poor in-store service and unwanted notifications. However, users appreciate the convenience of delivery and pickup services and commend Walmart's customer service for promptly addressing issues.

‎Walmart: Shopping & Savings
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  • Spoiled food

    Walmart shoppers provide spoiled food often for preparation for delivery. I am disappointed as a customer.

    Sentiment
    • Negative
    Content
    • Others
    May 24, 2023
  • Cancelled orders

    Why do you keep canceling my orders?

    Sentiment
    • Negative
    Content
    • Technical Issues
    May 24, 2023
  • Ramen noodles seems very over priced $11.00 for 4 cups.

    Can’t find blue bell rocky road ice cream on app and why are the cup of noodles so expensive? $11.xx for 4 cups

    Sentiment
    • Negative
    Content
    • Pricing
    May 24, 2023
  • Easy and Fast

    First time using the Walmart delivery system, it took me 5 minutes. Simple, search the items fast and give you alternatives. So far I like it!

    Sentiment
    • Positive
    Content
    • Features and Usability
    May 24, 2023
  • Tire order

    Maybe these tires will show up. First order I was notified order delayed after waiting 6 days.

    Sentiment
    • Negative
    Content
    • Technical Issues
    May 24, 2023
    • Better than Amazon!

      They are affordable they are super customer friendly. The customer comes first. They really turned my bad order around! I appreciate you guys.

      Sentiment
      • Positive
      Content
      • Pricing
      May 23, 2023
    • Food delivery using SNAP

      When items are not available I never have received a refund for I avaible items ! When ordering large order that can add up Ive been ripped off over $100.00 in an order like Walmart needs my money or snap ? Refund for undelivered items ! I have contacted customer service with NO Results!

      Sentiment
      • None
      Content
      • Technical Issues
      May 23, 2023
    • Ladies Night Gowns

      The nightgowns were so pretty & comfortable. I liked them so much I am ordering some more.

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 23, 2023
    • Excellent service.

      Excellent delivery by rep Aaron. Followed all instructions and brought to my door. Prompt, polite and respectful. Please thank him on my behalf. Sincerely, Madhukar Dhas

      Sentiment
      • Positive
      Content
      • Technical Issues
      May 23, 2023
    • Ordering from Walmart

      Thank you so much for your delivery of my groceries. I don’t drive anymore so it’s very convenient for me.

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 23, 2023
    • I don’t understand why it’s like this

      When I first started using the app it was fine but since last year it’s been super frustrating to use. When I’m scrolling it is jumpy and brings me back up or just freezes completely. Half the time I can’t select any options for an item I’m searching for. The sponsored items come up over and over when scrolling. The search feature is terrible I was looking for chicken nuggets and it started showing me insecticides. They seemed to have fixed the issue with it not using the card I selected so that’s nice. Honestly the only reason I’m using this is because Walmart is the only store that lets me use ebt for pickup and I’m disabled so shopping myself is extremely taxing.

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 23, 2023
    • Walmart Pay doesn’t even come close to Apple Pay.

      Hate using this app. The only reason Walmart uses Walmart Pay is because they don't want to accept other mobile payment systems like Apple Pay, Google Pay, or Samsung Pay. Competition. Doesn't make a lot of sense because the money is still being spent in the store regardless.
      Think before you download this app and just shop at a real store like Target or Publix ..... they accept Apple Pay.

      Sentiment
      • Negative
      Content
      • Features and Usability
      May 23, 2023
    • Checking out n self checkout

      I don’t appreciate someone standing over my shoulder while checking out even though have big items such as dog food . It’s very rude . I wonder how these employees would feel if someone standing over their shoulder watching them check out

      Sentiment
      • None
      Content
      • Others
      May 23, 2023
    • On Line Shopping

      Good walmart app, it would help if quantities of an item can be edited at checkout time.

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 23, 2023
    • Regular Walmart shopper

      As a Lowville resident I visit Walmart at least 3-4 times a week. I’m always surprised to see how engaging the staff is with customers! I must say though, ordering on the app and getting my groceries brought to my car has been the best experience yet.

      Sentiment
      • Positive
      Content
      • Others
      May 23, 2023
    • Prime Should not have to pay shipping!

      I have prime I should not have to be paying shipping

      Sentiment
      • Negative
      Content
      • Pricing
      May 23, 2023
    • Christanna

      I nominate her in the survey for best (greatest) customer service in your competition! She is awesome!! She is very respectful and pleasant, always! I love to see her, each and every time she delivers my groceries!! 💝 Thank you for sending her!

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 23, 2023
    • MUCH IMPROVED !!

      WM has really done well in recent years as far as their Website goes.
      It’s much more user friendly and just one of the absolute easiest to maneuver about.
      Well Done WM!

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 23, 2023
    • Great App, But…..

      The app works well and is easy to navigate, but as a visually impaired user, it is extremely difficult to read the tiny print.

      It would be VERY HELPFUL if you could make the screens “pinchable” to increase the font size.

      Thank you. :)

      Sentiment
      • Positive
      Content
      • Technical Issues
      May 23, 2023
    • Best place to shop

      Bought quality items at bargain basement prices

      Sentiment
      • Positive
      Content
      • Pricing
      May 23, 2023
    • First Walmart Order on line with App

      So far so good. App was easy to navigate. Good choice of products. Waiting for efficiency of delivery.

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 23, 2023
    • SPAM Marketing Notifications

      I keep getting notifications about marketing, product promotions, and sales, etc, even though my app settings have promotions turned off. I double checked my settings and I only have notifications turned on for order/account updates. I don’t need random advertisements spamming my phone’s notifications but I unfortunately have to allow this app access to my notifications so I can get updates on my online pickup orders. STOP spamming people with marketing notifications they don’t want. My settings very clearly have promotions turned off. If these marketing notifications fall under another category, you need to give users the option to opt out of them!!!

      Sentiment
      • Negative
      Content
      • Ads
      May 23, 2023
    • Love It

      I’ve been using Walmart to pick up service for a few years now and everything has always been perfect. They do a great job picking out fruits and vegetables for me - probably even better than I would do myself! Very convenient. Thank you so much.

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 23, 2023
    • Pickup service is great and super nice help

      But the inside help is ridiculous!! I have been in the Paris KY Walmart back door garden center entrance two days in a row and there has been no one there to help you or check you out. There is no sense in this. Not only that the back door is wide open and no one there to be found. As far as I am concerned it’s the sorriest excuse for a Store that I have ever seen. That is why I do use the pick up service. They are so kind and courteous.

      Sentiment
      • Positive
      Content
      • Others
      May 23, 2023
    • Walmart delivery is starting to improve

      Look, Walmart is finally improving and it’s a must they have because I order almost 3 times a week spending over $100 for food and personal items and at the end of the day when the delivery arrives it’s always short, or the food is missing or the personal items are not available but when I actually end up going to Walmart I see these items are actually available and when I speak to management about it all they tell me that it’s the outside company that shops the items and if they are overloaded with deliveries than you can forget getting all the items you requested or paid for!!! This is terrible furthermore, I have to spend almost 20 mins. On the phone with customer support trying to get all the missing items refunded. Also, lately, I’ve been getting a lot of expired food and rotten food food that’s bad lunchmeat that’s about to go bad it lasts maybe 24 hours then has slime all over it. It’s disgusting I don’t know. It’s poor quality at this particular Walmart or what but this Walmart that I’m speaking about has only been an operation for maybe five years so it’s pretty much a brand new Walmart anyway I hope Corporate reads this probably not, but if they do, I hope they do some about it cause I know I’m not the only person complaining I’m about to take my money to ShopRite now that they do deliveries I know that their orders are going to be accurate. They make sure That.

      Sentiment
      • None
      Content
      • Technical Issues
      May 23, 2023
    • Notifications for sales with no way to turn off

      Getting notifications now from Walmart for sales with no way to turn these specific notifications off while leaving order tracking related notifications on. Update 5/16/23: I am going to delete this app if I keep getting spam notifications.
      Update 5/23/23: I’m done. Another notification from the app to my phone for some BBQ related deal. Uninstalling the app…

      Sentiment
      • Negative
      Content
      • Ads
      May 23, 2023
    • No delivery!

      I ordered at approximately 9:30 yesterday morning. It was to be delivered between 3-4 pm. I received a message past 4 pm that it was delayed and would be here In next two hours. At 8:30 pm I gave up and cancelled. I’m not happy. It was very rude. To never let me know that I wasn’t going to get it!

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 23, 2023
    • WALMART DELIVERY AND SHIPPING

      The best thing we ever did. I miss picking out my groceries but it comes a time it’s harder and if it was not for delivery would have to ask for help. I am 95 percent satisfied. If there is any little issue, they do everything to make it right instantly.
      Very satisfied with fresh vegetables.

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 23, 2023
    • Money orders

      Will the big Walmart in Greenville, TX on I-30 ever get money orders again that we can purchase? They haven’t had them for a good couple of years now. Have to go to the neighborhood walmart to buy money orders which isn’t always convenient.

      Sentiment
      • Negative
      Content
      • Others
      May 23, 2023
    • Too confusing

      Too confusing

      Sentiment
      • Negative
      Content
      • Features and Usability
      May 23, 2023

Sentiment Analysis

  • Positive(15)
    50%
  • Negative(12)
    40%
  • None(3)
    10%
10 Net Promoter
Score

Popular Topics

  • Features and Usability(11)
    37%
  • Technical Issues(8)
    27%
  • Others(5)
    17%
  • Pricing(4)
    13%
  • Ads(2)
    7%

Languages

  • English(30)
    100%

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