Mixed Reviews for Kroger App
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    • Customer Experience Specialists
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Mixed Reviews for Kroger App

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The Kroger app receives mixed reviews from customers. Some find it easy to use and appreciate its convenience, while others experience glitches, freezing, and difficulty navigating the ordering process. Issues include problems with updates, inability to add coupons, difficulty with substitutions, and difficulty reading nutrition information. Despite its flaws, many customers appreciate the convenience of the app's delivery and pickup options.

Source: App Store Reviews of ‎Kroger

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Customer Feedback Analysis of ‎Kroger

Uncover insights from Kroger app reviews: usability, glitches, coupons & more to improve customer experience.

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Custom Date - Dec 26, 2024
Popular Phrases (limited preview)
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Featured Content
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  • 15$ off

    I didn’t get my $15 off my first order.

    Sentiment
    • Negative
    Content
    • Coupon Management
    May 24, 2023
  • Where’s the cart?

    Why do you have to put it on a list then shop from a list to add to the cart

    Sentiment
    • Negative
    Content
    • Ordering Experience
    May 23, 2023
  • Nice app but…

    The app is great until I have to figure out how to choose delivery ship or pick up in store.

    Sentiment
    • Positive
    Content
    • Ordering Experience
    May 22, 2023
  • Greatly appreciated

    Love the convenience of the delivery as it helps with being without a car.

    Carol

    Sentiment
    • Positive
    Content
    • Ordering Experience
    May 22, 2023
  • The screen can be confusing.

    The “list” to “order” to “delivery” approach to placing an order can be a little confusing at first.

    Sentiment
    • None
    Content
    • Ordering Experience
    May 22, 2023
  • Love Kroger

    They gave the best coupons and prices!

    Sentiment
    • Positive
    Content
    • Coupon Management
    May 21, 2023
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Sentiment Analysis (limited preview)
-10 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for ‎Kroger based on online reviews collected from App Store. The analysis helps Retail Managers, App Developers, Customer Experience Specialists, Marketing Professionals, Data Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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