Customer Reviews of Costco and its App
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Customer Reviews of Costco and its App

Customers are generally very satisfied with Costco, praising the store's products, prices, and customer service. However, some reviewers had complaints about the app's functionality, specifically with the search feature and the inability to order certain items online. Many also requested a Scan N Go feature similar to Sam's Club. Overall, customers are happy with Costco and its app, but there is room for improvement.

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Custom Date - Nov 23, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Orders are easy

    I ordered windshield wiper blades and Microsoft office 360 subscription, and it was so easy just a few clicks and off we go

    Sentiment
    • Positive
    Content
    • Online Orders/Returns
    May 22, 2023
  • Works Great!

    I get to order from home and if clothes don’t fit, I can return to the nearest Costco, no problem!

    Sentiment
    • Positive
    Content
    • Online Orders/Returns
    May 22, 2023
  • Good but needs some improvements

    Good app but missing few features like if product is online only or also available in stores. Search option is not accurate.

    Sentiment
    • Positive
    Content
    • App Functionality
    May 22, 2023
  • Costco app

    Costco app is extremely helpful from finding a product, add to cart and checkout process. Saves time and effortless shopping!!

    Sentiment
    • Positive
    Content
    • App Functionality
    May 22, 2023
  • Add membership card to Apple wallet

    Enhancement request: Add Costco membership card to Apple wallet. This will make app have five stars.

    Sentiment
    • None
    Content
    • Costco Membership Benefits
    May 21, 2023
  • Easy to use

    Love the Costco app its easy to use thanks

    Sentiment
    • Positive
    Content
    • App Functionality
    May 19, 2023
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Sentiment Analysis (of 30 reviews)
60 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for ‎Costco based on online reviews collected from App Store. The analysis helps Retail Managers, Market Analysts, User Experience Designers, Product Managers, Customer Service Executives to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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