Issues with SMS, Account Blocks, and Unresponsive Customer Service
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Issues with SMS, Account Blocks, and Unresponsive Customer Service

This app has issues with sending SMS, updating, and logging in. Users have faced account restrictions and blocks without valid reasons. The customer service is unresponsive, and the password reset process is unsuccessful. Despite these problems, some users find the app convenient for communication with Chinese customers and friends. The app is criticized for easily blocking accounts and requiring the involvement of others to unblock. It also has issues with video calls and language selection. Network problems prevent some users from signing up.

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Custom Date - Oct 09, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • I cannot sign up due to network problem. But i do have wifi and have good internet in my phone. Don't know why 😒

    Sentiment
    • Negative
    Content
    • Network Issues
    Dec 05, 2023

  • Worse app of China ever! They would block your account easily even if you did NOT violate any terms and conditions by simply trying to log back in to your account. You enter the correct password and they will say incorrect password and would get you block!! How bullcrap is that?! Then you try to recover your account and they won't allow you! They have this bull shite that you need a friend to unblock you or scan you. What does other people have to do with your PERSONAL ACCOUNT TO UNBLOCK YOU?!

    Sentiment
    • Negative
    Content
    • Blocked Accounts
    Dec 04, 2023

  • Great app to communicate with friends and family in China. Also great just for communicating with anyone who has it. Lots of useful features, and the translation to and from chinese is excellent!

    Sentiment
    • Positive
    Content
    • Communication Features
    Dec 04, 2023

  • Hmmm ... why block??? block message: " a new login attempt dectected ". I am sure no one know my password. No any other device used to login. Especially no any notice alert before my account was blocked.

    Sentiment
    • Negative
    Content
    • Blocked Accounts
    Dec 04, 2023

  • My account blocked because it says i violated something, it is not. I got into a fight, someone send me slang/curse word in different language and him and his whole group (about 100+) reported me and now i cant access my account. I tried to fix and want me to send to China number based and i cant even recieve a notification, what is that? So stupid app. Now i lost my clients. This app evolving, just backwards. Its easier to recover account before like 2015-2016.

    Sentiment
    • Negative
    Content
    • Blocked Accounts
    Dec 04, 2023

  • I like this app it is very convenient to use

    Sentiment
    • Positive
    Content
    • App Performance
    Dec 03, 2023
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Sentiment Analysis (of 30 reviews)
3 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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