Issues with SMS, Account Blocks, and Unresponsive Customer Service
  • 95 users bookmarked
  • Sources Google Play Reviews
  • Size Up to latest 4,500 reviews (Customizable)
Explore User Feedback Trends & Solutions in WeChat

Issues with SMS, Account Blocks, and Unresponsive Customer Service

This app has issues with sending SMS, updating, and logging in. Users have faced account restrictions and blocks without valid reasons. The customer service is unresponsive, and the password reset process is unsuccessful. Despite these problems, some users find the app convenient for communication with Chinese customers and friends. The app is criticized for easily blocking accounts and requiring the involvement of others to unblock. It also has issues with video calls and language selection. Network problems prevent some users from signing up.

Best for
  • Social Media Managers
  • Customer Service Representatives
  • Product Managers
  • Digital Marketers
  • Business Analysts

Starting from $18, you can purchase the complete report, offering advanced filters, buyer personas, and SWOT analysis, with Excel and PDF export options.

Purchased users
27 users purchased a report
in the last 24 hours.
One-time purchase without hidden or recurring costs!
Preview

Here, you can see the limited preview of this report for only 30 reviews.

Custom Date - Jun 20, 2024
Featured Content
  • I cannot sign up due to network problem. But i do have wifi and have good internet in my phone. Don't know why 😒

    Sentiment
    • Negative
    Content
    • Network Issues
    Dec 05, 2023
  • Worse app of China ever! They would block your account easily even if you did NOT violate any terms and conditions by simply trying to log back in to your account. You enter the correct password and they will say incorrect password and would get you block!! How bullcrap is that?! Then you try to recover your account and they won't allow you! They have this bull shite that you need a friend to unblock you or scan you. What does other people have to do with your PERSONAL ACCOUNT TO UNBLOCK YOU?!

    Sentiment
    • Negative
    Content
    • Blocked Accounts
    Dec 04, 2023
  • Great app to communicate with friends and family in China. Also great just for communicating with anyone who has it. Lots of useful features, and the translation to and from chinese is excellent!

    Sentiment
    • Positive
    Content
    • Communication Features
    Dec 04, 2023
  • Hmmm ... why block??? block message: " a new login attempt dectected ". I am sure no one know my password. No any other device used to login. Especially no any notice alert before my account was blocked.

    Sentiment
    • Negative
    Content
    • Blocked Accounts
    Dec 04, 2023
  • My account blocked because it says i violated something, it is not. I got into a fight, someone send me slang/curse word in different language and him and his whole group (about 100+) reported me and now i cant access my account. I tried to fix and want me to send to China number based and i cant even recieve a notification, what is that? So stupid app. Now i lost my clients. This app evolving, just backwards. Its easier to recover account before like 2015-2016.

    Sentiment
    • Negative
    Content
    • Blocked Accounts
    Dec 04, 2023
  • I like this app it is very convenient to use

    Sentiment
    • Positive
    Content
    • App Performance
    Dec 03, 2023
  • See All Reviews
Sentiment Analysis (of 30 reviews)
3 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
Send to your inbox!
Send to your inbox!

Have the complete report in your inbox with Excel and PDF attachments. Need to play with the data? Enjoy our lightning-fast dashboard for further analysis.

One-time purchase without hidden or recurring costs!
"The most valuable form
of customer feedback"

Every purchase starts a new scraping process, so you can have a report containing the analysis of the most recent reviews. It's fast, it's easy, and it brings you the most valuable form of customer feedback.

Purchased users
27 users purchased a report in the last 24 hours.
One-time purchase without hidden or recurring costs!
Similar Reports
  1. Google Play Reviews 73
  2. Google Play Reviews 70
  3. Google Play Reviews 100
Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for WeChat - Apps on Google Play based on online reviews collected from Google Play. The analysis helps Social Media Managers, Customer Service Representatives, Product Managers, Digital Marketers, Business Analysts to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.

  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

  • Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 30 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.

Legal Disclaimer

We would like to clarify that this product is not created by Google Play and is not associated with or supported by Google Play in any way.

As a user of this web scraping tool, you are solely responsible for complying with all applicable laws and adhering to Google Play's terms of use, including copyright regulations, when utilizing the extracted review data.