WhatsApp Users Express Frustration and Disappointment Over Account Bans and Technical Issues
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WhatsApp Users Express Frustration and Disappointment Over Account Bans and Technical Issues

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WhatsApp users express their frustration and disappointment over account bans, software issues, and unresponsiveness from customer support. Some users suggest improvements such as shortcut for emojis and animated emojis. Others complain about voice problems during video calls and long waiting times for verification codes. Despite these issues, some users find the app good and appreciate its features. One user seeks help with enabling the dark theme for better visibility. Another user expresses concern over the unavailability of certain AI features. A user also shares the distress of having their account blocked without receiving assistance.

Source: Google Play Reviews of WhatsApp Messenger - Apps on Google Play

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Customer Feedback Analysis of WhatsApp Messenger - Apps on Google Play

Dive into our detailed WhatsApp feedback analysis report covering user frustrations, technical issues, and improvement suggestions.

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Custom Date - Dec 30, 2024
Popular Phrases (limited preview)
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  • Not happy my account has been blocked for 2 days and I have a disabled mother and thy will not help me at all I've emailed for 2 days and nothing.

    Sentiment
    • Negative
    Content
    • Account Issues
    Jan 11, 2024

  • Hi Whatsapp I am so disappointed on this act that you have banned my account number for no reason.kindly take an action on this and plz unfreeze my account. Thankyou

    Sentiment
    • Negative
    Content
    • Account Issues
    Jan 11, 2024

  • Superduper cool but please let want dark theme color lhave eye sight problem ldont want light theme please help me

    Sentiment
    • Positive
    Content
    • Dark Theme
    Jan 11, 2024

  • 1). Provide shortcut for emojis. It will help to choose the emojis faster. 2). Provide animated emojis. Will help the user to understand the feelings easily.

    Sentiment
    • None
    Content
    • Emojis
    Jan 11, 2024

  • Yesterday I updated my software of Samsung Phone, since then whatsapp not working & hang issues, I switched off-on many times but issue not sorted, later when I lock my screen it shows whatsapp not optimized with latest version of Android, kindly help in sorting this issue

    Sentiment
    • Negative
    Content
    • Software Compatibility
    Jan 11, 2024

  • I've been trying to use the meta ai feature and the ai stickers on WhatsApp but haven't been able to get it to work. I've tried looking for it, uninstalling and reinstalling WhatsApp, and updating everything. Is there going to be a point where the beta program becomes available for more people?

    Sentiment
    • None
    Content
    • AI Features
    Jan 11, 2024
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24 Net Promoter
Score
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  • This page displays purchase options and a preview of the customer feedback analysis report for WhatsApp Messenger - Apps on Google Play based on online reviews collected from Google Play. The analysis helps Social Media Managers, App Developers, Customer Service Representatives, Product Managers, Digital Marketers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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