TUI.com Customer Reviews Analysis
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TUI.com Customer Reviews Analysis

TUI.com reviews highlight customer dissatisfaction with booking process errors, flight disruptions, poor communication, and lack of compensation. Complaints include misleading upgrades, payment issues, hotel rebooking problems, and inadequate customer service response times.

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  • Customer Service Trainers
  • Tourism Marketing Professionals
  • Hotel Management Executives
  • Airline Operations Managers

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Custom Date - Nov 05, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Local gids it's the best way to explore Gambia

    I used a local taxi and a local guide. I saw everything I wanted.excellent and safe guide Gibs thanks

    Sentiment
    • Positive
    Content
    • Quality of Accommodation and Services
    Mar 24, 2024
  • Wegen einem Namens Dreher in Vor Check…

    Wegen einem Namens Dreher in Vor Check in durfte ich nicht mitfliegen.Da es eine Pauschalreise war, ist der Rückflug automatisch mit verfallen.Am Schalter wurde mir gesagt, dass ich jemanden von TUI anrufen muss, damit das geändert wird.Da es 4 Uhr Morgens war, war natürlich keiner erreichbar.Nie wieder Tui!

    Sentiment
    • Negative
    Content
    • Booking Process Difficulties
    Mar 22, 2024
  • Nightmare travel delay compensation form

    Had a delay last week coming back from Jamaica 18hrs and 55 mins have tried to complete delay compensation form online at least 15 times error keeps coming up called Tui head office keep being told to keep trying !!even travel agents can’t manage to complete form either would like advice please

    Sentiment
    • Negative
    Content
    • Communication Issues
    Mar 21, 2024
  • Unverschämtes Verhalten

    Hallo, unser Flughafen war ursprünglich Dortmund. Dann kam eine E Mail von TUI Abflug von Düsseldorf, Ankunft in Dortmund. Auf Nachfrage bei TUI hieß es, daß ist so richtig entweder sie machen es oder gar nicht. Naja Reise storniert und mit Alltours neu gebucht. Nie wieder TUI

    Sentiment
    • Negative
    Content
    • Travel Itinerary Changes
    Mar 20, 2024
  • Dieser Verein ist lieb und nett bis du…

    Dieser Verein ist lieb und nett bis du bezahlt hast. Danach lehnen sie jegliche Reklamation ab. Sogar wenn man die Bundesschlichtungsstelle einschalten. Und beim Support sind diese unfreundlich und ablehnend 😡😡😡

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Mar 16, 2024
  • Hotel in Kiel

    Der eigentliche Buchungsvorgang ist übersichtlich und gut.Es brauchte etwas Zeit,das gesuchte Hotel zu finden und aufzueufen.

    Sentiment
    • Positive
    Content
    • Booking Process Difficulties
    Mar 11, 2024
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Sentiment Analysis (of 30 reviews)
-73 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for TUI.com  based on online reviews collected from Trustpilot. The analysis helps Travel Agency Managers, Customer Service Trainers, Tourism Marketing Professionals, Hotel Management Executives, Airline Operations Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

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