Infinity Auto Insurance Review Summary: Delays, Poor Customer Service, Denial of Liability
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Infinity Auto Insurance: An In-Depth Customer Feedback Analysis

Infinity Auto Insurance Review Summary: Delays, Poor Customer Service, Denial of Liability

Infinity Auto Insurance has received overwhelmingly negative reviews, with customers expressing frustration over claim delays, poor customer service, lack of communication, denial of liability, excessive fees, and perceived fraudulent practices. Many reviewers have highlighted issues with claim adjusters, rental reimbursements, policy cancellations, and overall dissatisfaction with the company's handling of accidents and claims.

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Custom Date - Nov 02, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • No sirve

    No sirve . No son diligentes , me siento estafada , te venden una poliza falza y cuando la vas a necesitar te dicen que no te cubre una cosa o la otra. Son unos estafadores. No la recomiendo.

    Sentiment
    • Negative
    Content
    • Claims Process
    May 03, 2023
  • Me aumentaron la tarifa mensual sin…

    Me aumentaron la tarifa mensual sin motivos y sin aver tenido accidentes

    Sentiment
    • Negative
    Content
    • Payment Problems
    Oct 04, 2022
  • La verdad estoy en proceso con mi caso…

    La verdad estoy en proceso con mi caso y hasta ahora han estado atentos , espero no caer en mala como muchas personas que reseĂąan y me ayuden porq para eso uno paga Aseguranza.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Apr 07, 2022
  • They’re horrible don’t go to these…

    They’re horrible don’t go to these guys. Take forever for claims, you never speak to your adjuster. So disorganized. Can’t wait til my policy is over next month

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Jul 23, 2021
  • I had an accident on July 2nd and I…

    I had an accident on July 2nd and I been waiting for the claim adjuster to return my call back. I pay my insurance and In hopes I’ll be taken care of. She haven’t returned my call. Please help!!

    Sentiment
    • Negative
    Content
    • Communication Issues
    Jul 06, 2021
  • They over charge and the worse customer…

    They over charge and the worse customer service ever. Save your money and go somewhere else .

    Sentiment
    • Negative
    Content
    • Payment Problems
    Jun 14, 2021
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Sentiment Analysis (of 30 reviews)
-84 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Infinity Auto Insurance  based on online reviews collected from Trustpilot. The analysis helps Insurance Analysts, Risk Managers, Customer Experience Managers, Market Researchers, Regulatory Compliance Officers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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