Equity Trust Company's online reviews reflect mixed feedback. Customers appreciate timely service, professional assistance, and efficient transactions. However, many express frustration with high fees, poor communication, long wait times, and unresponsive customer service. Some reviewers faced challenges with account transfers, fee disputes, and security issues. Despite positive mentions of helpful personnel and quick turnarounds, there are significant concerns about reliability, professionalism, and overall customer experience.
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Laura B did a great job to get my transaction completed on time! She was very attentive and went above and beyond!
Equity Trust Company provides excellent, efficient and IRS compliant service and products.
Equity Trust provides the service and tools I need to manage my account. Deposits, bill paying make me so effective at running the properties I hold on my IRA.
Very helpful and expedited my transaction. Made all the difference. Thank you
consistent phone wait of 15 mins for a person. Rarely get it solved the first time, have to call multiple times. poor customer service
Equity trust couldn't locate my account for over a week and then told me I had a 401k loan balance on a loan that had been paid off several months ago. I had to pull 3 years of bank statements to show that all payments had been paid and, in fact, overpaid a bit. Very concerning and disappointing
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