Payment Depot (Stax) Customer Dissatisfaction & Transparency Issues
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Payment Depot (Stax) Customer Dissatisfaction & Transparency Issues

Payment Depot, now known as Stax, has faced significant customer dissatisfaction due to issues such as mysterious charges, lack of customer support, frozen funds, sudden fee hikes, and unresponsive services. The acquisition by Stax brought about hidden fees, billing discrepancies, and poor communication. Customers expressed frustration with difficulties in canceling services, unexpected fee increases, and challenges in reaching knowledgeable support. Overall, the reviews highlight a decline in service quality and transparency post-acquisition, leading to a loss of trust among long-time users.

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Custom Date - Sep 20, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Do not use this company they charge…

    Do not use this company they charge excess fees and don'tt disclose them

    Sentiment
    • Negative
    Content
    • Unexpected Fees and Charges
    Aug 22, 2023
  • They steal your money

    They steal your money and never answer your calls or emails anymore BE CAREFUL

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Feb 17, 2023
  • hampton sett up thanks new and ready to…

    hampton sett up thanks new and ready to build my future

    Sentiment
    • Positive
    Content
    • None
    Jan 31, 2023
  • Stay away

    Stay away. All the comments below are true. I have lost hope with it. Please cancel my membership, I beg you. Anyone?

    Sentiment
    • Negative
    Content
    • Cancellation Problems
    Dec 08, 2022
  • Adam set up our POS

    Adam set up our POS, website, online ordering, and showed us how to order gift cards. He's starting a good, well rounded business.

    Sentiment
    • Positive
    Content
    • Service Quality Decline After Acquisition
    Oct 06, 2022
  • Waleska ineed check my desavilitada ssi

    Waleska ineed check my desavilitada ssi

    Sentiment
    • Positive
    Content
    • None
    Apr 12, 2022
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Sentiment Analysis (of 30 reviews)
-65 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Payment Depot  based on online reviews collected from Trustpilot. The analysis helps Customer Service Managers, Product Managers, Business Analysts, Marketing Professionals, Financial Advisors to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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