Mixed Reviews for Swell Reptiles' Customer Service
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Mixed Reviews for Swell Reptiles' Customer Service

Swell Reptiles receives mixed reviews for customer service, with some praising quick problem resolution and helpful staff, while others complain about delayed deliveries and missing items. The company is commended for quality products and swift replacement of damaged goods. Despite positive experiences, issues with order accuracy and slow response times are highlighted, affecting customer satisfaction.

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Custom Date - Oct 06, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Fantastic products and outstanding…

    Fantastic products and outstanding customer service provided. Thank you.

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Apr 29, 2024
  • This is compony is just amazing…

    This is compony is just amazing products are fantastic the prices are good and fair always turn up on time.

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Mar 16, 2024
  • Excellent Service

    I am very impressed by the quick and professional service from Swell Reptiles. Well Done to you all.

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Mar 13, 2024
  • Very helpful

    Very helpful. I was unsure on what light to purchase, I asked the question and they replied very quickly with sound advice

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Feb 29, 2024
  • Really helpful would highly recommend…

    Really helpful would highly recommend great products fast delivery and helpful customer service

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Feb 24, 2024
  • Excellent service!

    Excellent service!Wrong tube delivered but Customer Services replied immediately and have dispatched correct one now!Warren Dixon

    Sentiment
    • Positive
    Content
    • Issue Resolution
    Feb 15, 2024
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Sentiment Analysis (of 30 reviews)
38 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Swell Reptiles  based on online reviews collected from Trustpilot. The analysis helps E-commerce Managers, Customer Service Representatives, Marketing Analysts, Retail Business Owners, Product Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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