Mixed Reviews for Animalerie du Net: Fast Delivery vs. Poor Customer Service
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Mixed Reviews for Animalerie du Net: Fast Delivery vs. Poor Customer Service

Animalerie du Net receives mixed reviews, with customers praising fast delivery and suitable products but criticizing poor customer service, damaged goods, and delayed or incorrect orders. Some customers faced issues regarding communication, refunds, and receiving incorrect items, leading to frustration and negative experiences. Despite some positive feedback on product quality and prompt responses, there are recurring complaints about the company's professionalism, reliability, and handling of customer concerns.

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Custom Date - May 17, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • VOLEURS

    A fuir, pas du tout professionnel. N'expédie pas les commandes et ne rembourse pas. Envoie des messages pour faire trainer. Plus jamais. J'ai perdu du temps et de l'argentVOLEUR

    Sentiment
    • Negative
    Content
    • Customer Service
    Apr 13, 2021
  • Service client agressif

    Le colis (de litière pour chat) est arrivé dans un état lamentable et presque vide, je l'ai donc fait retourné et j'ai fait une demande de remboursement sur Amazon, car il n'y avait pas d'option possible pour une nouvel envoi. Suite à cela j'ai reçu un mail agressif et accusateur de la part de l'animalerie du net me reprochant de leur avoir attribué une mauvaise note sur amazon. Est ce normal qu'une entreprise reproche à un client d'avoir donné son retour d'expérience?

    Sentiment
    • Negative
    Content
    • Refund and Exchange
    Jan 10, 2019
  • Aquariophilie

    Bon service, pièces détachées de pompe disponibles, livraison conforme et délais rapides.

    Sentiment
    • Positive
    Content
    • Product Availability
    Mar 17, 2017
  • pratique, rapide, bref impeccable !!!

    En panne de fontaine à eau pour mes animaux (3 chats et 2 chiens), moteur de fontaine commandée le mardi et reçue le jeudi, nickel !!!Mes "fauves" vous remercient...

    Sentiment
    • Positive
    Content
    • Shipping Time
    Dec 22, 2016
  • une bonne expérience

    J'ai commandé pour mon aquarium. Le choix des accessoires n'est pas aussi large que sur d'autres sites, mais ils ont les essentiels. Et surtout un catalogue important de pièces détachées, articles que j'ai eu des difficultés à trouver. La commande a été livré dans les temps. Les articles étaient soigneusement emballés. Je recommanderais sans soucis sur ce site.

    Sentiment
    • Positive
    Content
    • Product Availability
    Oct 12, 2016
  • satisfaction

    je suis très satisfaite, le produit commandé correspond tout à fait à mon attente ; l'envoi est rapide et soigné. Rien à redire sinon que je conseille l'Animalerie du Net à tout ceux qui sont intéressés par les produits pour animaux.

    Sentiment
    • Positive
    Content
    • Ordering Process
    Jun 23, 2016
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Sentiment Analysis (of 30 reviews)
38 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Animalerie du Net  based on online reviews collected from Trustpilot. The analysis helps E-commerce Managers, Customer Service Directors, Retail Industry Analysts, Product Managers, Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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