Mixed Reviews for Animalerie du Net: Fast Delivery vs. Poor Customer Service
Unlock Customer Insights: Animalerie du Net Feedback Report
Animalerie du Net receives mixed reviews, with customers praising fast delivery and suitable products but criticizing poor customer service, damaged goods, and delayed or incorrect orders. Some customers faced issues regarding communication, refunds, and receiving incorrect items, leading to frustration and negative experiences. Despite some positive feedback on product quality and prompt responses, there are recurring complaints about the company's professionalism, reliability, and handling of customer concerns.
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A fuir, pas du tout professionnel. N'expédie pas les commandes et ne rembourse pas. Envoie des messages pour faire trainer. Plus jamais. J'ai perdu du temps et de l'argentVOLEUR
Sentiment
Negative
Content
Customer Service
Apr 13, 2021
Service client agressif
Le colis (de litière pour chat) est arrivé dans un état lamentable et presque vide, je l'ai donc fait retourné et j'ai fait une demande de remboursement sur Amazon, car il n'y avait pas d'option possible pour une nouvel envoi. Suite à cela j'ai reçu un mail agressif et accusateur de la part de l'animalerie du net me reprochant de leur avoir attribué une mauvaise note sur amazon. Est ce normal qu'une entreprise reproche à un client d'avoir donné son retour d'expérience?
Sentiment
Negative
Content
Refund and Exchange
Jan 10, 2019
Aquariophilie
Bon service, pièces détachées de pompe disponibles, livraison conforme et délais rapides.
Sentiment
Positive
Content
Product Availability
Mar 17, 2017
pratique, rapide, bref impeccable !!!
En panne de fontaine à eau pour mes animaux (3 chats et 2 chiens), moteur de fontaine commandée le mardi et reçue le jeudi, nickel !!!Mes "fauves" vous remercient...
Sentiment
Positive
Content
Shipping Time
Dec 22, 2016
une bonne expérience
J'ai commandé pour mon aquarium. Le choix des accessoires n'est pas aussi large que sur d'autres sites, mais ils ont les essentiels. Et surtout un catalogue important de pièces détachées, articles que j'ai eu des difficultés à trouver. La commande a été livré dans les temps. Les articles étaient soigneusement emballés. Je recommanderais sans soucis sur ce site.
Sentiment
Positive
Content
Product Availability
Oct 12, 2016
satisfaction
je suis très satisfaite, le produit commandé correspond tout à fait à mon attente ; l'envoi est rapide et soigné. Rien à redire sinon que je conseille l'Animalerie du Net à tout ceux qui sont intéressés par les produits pour animaux.
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What is this report?
This page displays purchase options and a preview of the customer feedback analysis report for Animalerie du Net based on online reviews collected from Trustpilot. The analysis helps E-commerce Managers, Customer Service Directors, Retail Industry Analysts, Product Managers, Marketing Professionals to discover insights into what people love, dislike, and need.
What does this report offer?
This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Introduction
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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