Mixed Customer Sentiments: Groupon Reviews Analysis
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Mixed Customer Sentiments: Groupon Reviews Analysis

Customers have mixed feelings about Groupon, praising its discounts and easy usage while expressing frustration over poor customer support. Users appreciate the variety of deals, especially for restaurants and gifts. Some highlight substantial savings on products and services. The app is praised for its user-friendly interface and diverse offerings, but issues with redeeming purchases and lack of responsiveness from customer support create dissatisfaction.

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Custom Date - Nov 23, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Great offers

    Enjoy saving money at a variety of places

    Sentiment
    • Positive
    Content
    • Value for Money
    Apr 23, 2024
  • Great deals

    Best deals will keep customers happy to purchase for continued business

    Sentiment
    • Positive
    Content
    • Value for Money
    Apr 23, 2024
  • Sheet set

    Just ordered Bamboo cali king sheet set for a great deal . Can’t wait to put them on my cali king bed

    Sentiment
    • Positive
    Content
    • Value for Money
    Apr 23, 2024
  • Money saving app!

    I’ve used Groupon for a number of good deals and never regret it.

    Sentiment
    • Positive
    Content
    • Good Deals/Coupons
    Apr 22, 2024
  • Mictosoft Office for 5 devices

    I usually do not do this but am irritated & fed up. I purchased this on black Friday. I have followed the instructions on how to redeem my purchase which is an email address stating to send voucher code which I have done multiple times w/ NO RESPONSE. Whatever you do DO NOT PURCHASE A MICROSOFT PRODUCT from Groupon. Their is no customer support to try & resolve things either. Hoping someone responds soon.

    Sentiment
    • Negative
    Content
    • Customer Support Issue
    Apr 22, 2024
  • Great savings!!!

    I just say $41 on a smog check!!! Thanx, Groupon!

    Sentiment
    • Positive
    Content
    • Savings and Discounts
    Apr 22, 2024
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Sentiment Analysis (of 30 reviews)
94 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Groupon - Local Deals Near Me based on online reviews collected from App Store. The analysis helps Marketing Managers, Product Managers, Customer Support Leaders, Business Analysts, Retail Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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