Mixed User Experience for redBus Booking App: Pros and Cons
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Mixed User Experience for redBus Booking App: Pros and Cons

Explore In-Depth redBus Customer Feedback Report

The reviews for the 'redBus Book Bus, Train Tickets' app reveal a mixed user experience. While many users praised the app for its convenience, good hospitality, and comfortable journeys, several complaints were noted. Issues included poor customer service, technical problems following an update that prevented the app from opening, and a lack of refund support after delays. The overall sentiment indicates that while the platform offers valuable services, improvements in customer support and app functionality are necessary for a better user experience.

Source: Google Play Reviews of redBus Book Bus, Train Tickets

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Customer Feedback Analysis of redBus Book Bus, Train Tickets

Uncover the detailed customer feedback analysis for redBus App with insights on service quality, app usability & more.

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Custom Date - Jan 30, 2025
Popular Phrases (limited preview)
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Featured Content
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  • Great Bus & Train Booking App.

    Sentiment
    • Positive
    Content
    • General Satisfaction
    Jan 21, 2025

  • Furd he bnkl ye

    Sentiment
    • Negative
    Content
    • User Feedback
    Jan 21, 2025

  • No toilet facility in bus

    Sentiment
    • Negative
    Content
    • Bus Comfort
    Jan 21, 2025

  • My bus was late more than 4 hour at night. Waiting science 7.30 pm And I can't wait more Every time I was in contact with customer care. At 11.30 night I arrange alternate option to reach my destination. I call so many time but they don't refund my money Very cheap service. And even they don't reply.

    Sentiment
    • Negative
    Content
    • Refund Difficulties
    Jan 21, 2025

  • Edited to remove the previous 5 star rating. After the recent update the app doesn't even open in my phone. It keeps stopping.

    Sentiment
    • Negative
    Content
    • App Performance Problems
    Jan 21, 2025

  • super, Best app

    Sentiment
    • Positive
    Content
    • General Satisfaction
    Jan 21, 2025
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Sentiment Analysis (limited preview)
54 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for redBus Book Bus, Train Tickets based on online reviews collected from Google Play. The analysis helps Product Managers, Customer Service Executives, UX/UI Designers, Business Analysts, Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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