Nebraska Furniture Mart - Exceptional Selection, Easy Navigation, and Top-notch Service
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Explore In-Depth Customer Feedback for Nebraska Furniture Mart

Nebraska Furniture Mart - Exceptional Selection, Easy Navigation, and Top-notch Service

Nebraska Furniture Mart (NFM) receives high praise for its excellent selection, easy online navigation, convenient payment options, and exceptional customer service. Customers appreciate the straightforward ordering process, quality products, and timely delivery. The competitive pricing, financing terms, and no-pressure sales approach stand out as major positives. While some mention issues with exclusive deals and online account access, overall satisfaction levels remain high. NFM's user-friendly website, quick service, and variety of payment methods contribute to a positive shopping experience.

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  • Retail Managers
  • Market Analysts
  • Customer Experience Specialists
  • E-commerce Strategists
  • Business Consultants

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Custom Date - Apr 17, 2024
Featured Content
  • I really enjoyed my visit to your…

    I really enjoyed my visit to your store. It was my first time there and the staff was very helpful. I found what I was looking for very quickly. Looking forward to going back and finding more pieces for my new house.

    Sentiment
    • Positive
    Content
    • Customer Service and Support
    Mar 13, 2024
  • Thought the website was very easily…

    Thought the website was very easily navigable and the options were clear and reasonable.

    Sentiment
    • Positive
    Content
    • Website Usability
    Mar 12, 2024
  • NFM is awesome

    Awesome selection, no pressure sales and excellent pricing with finance terms! We love NFM!

    Sentiment
    • Positive
    Content
    • Overall Satisfaction
    Mar 12, 2024
  • Very frustrating webpage

    Very frustrating webpage, the same washer/dryer pair sometimes did not display, depending on from which icon I started the search to get back to the pair of interest (all icons were major appliance related. Also, when I first add selection to my cart and began checkout, the checkout pages would not provide selection option for home delivery. . .had to delete item and start over.

    Sentiment
    • Negative
    Content
    • Website Usability
    Mar 12, 2024
  • DNEW

    My order was online and it was very quick and easy! They have great selection (a variety) and awesome customer service

    Sentiment
    • Positive
    Content
    • Overall Satisfaction
    Mar 11, 2024
  • Easy to navigate website.

    Easy to navigate the site and pay online.

    Sentiment
    • Positive
    Content
    • Ease of Online Ordering
    Mar 11, 2024
  • See All Reviews
Sentiment Analysis
93 Net Promoter
Score
Languages
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  • This page displays purchase options and a preview of the customer feedback analysis report for Nebraska Furniture Mart  based on online reviews collected from Trustpilot. The analysis helps Retail Managers, Market Analysts, Customer Experience Specialists, E-commerce Strategists, Business Consultants to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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