Afriex receives mixed reviews from customers, with some praising its fast and reliableservice, competitive rates, and promptcustomer support. However, others criticize the platform for potential rate discrepancies, customerserviceissues, and unauthorized charges. Overall, Afriex seems to have room for improvement in transparency and consistency.
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The service rendered was prompt and fast. The transaction was leas than 1 minute. This is really commendable. Keep it up.
Sentiment
Positive
Content
Payment Processing Speed
Apr 01, 2024
Prompt and accurate service delivery…
Prompt and accurate service delivery and feedback with each and every transaction. Good job! 😁
Sentiment
Positive
Content
Fast and Reliable Service
Apr 01, 2024
Excellent and prompt service
Excellent and prompt service. Immediate delivery of funds to beneficiaries bank accounts.Excellent customer service
Sentiment
Positive
Content
Fast and Reliable Service
Mar 08, 2024
Very professional
Very professional. They care about your money being safe and protecting it's customers. All email interactions were very prompt and explained thoroughly! I love this app! 5 stars!
Sentiment
Positive
Content
Customer Service Experience
Mar 08, 2024
This is the second time I sent money…
This is the second time I sent money with your rate and the money would not complete the money you posted is different from what you delivered to the person e.g both I sent #200,000.00 but they got #199, 999.00 so I don’t think I will use your app any longer
Sentiment
Negative
Content
Resolution of Issues
Mar 02, 2024
Previously was somewhat complicated the…
Previously was somewhat complicated the set up too many hoops but after that it's a cake. Your delivery method is off the charts.
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What is this report?
This page displays purchase options and a preview of the customer feedback analysis report for Afriex based on online reviews collected from Trustpilot. The analysis helps Market Analysts, Product Managers, Customer Experience Strategists, Financial Technology Consultants, Digital Marketing Specialists to discover insights into what people love, dislike, and need.
What does this report offer?
This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Introduction
A complete report has a layout with an executive summary and navigation options.
Overview
This page gives you the summaries and sentiment analysis of automatically clustered topics.
Content Analysis (1/2)
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Content Analysis (2/2)
If your reviews have a timestamp, you can filter all the information based on data ranges.
Buyer Personas
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SWOT Analysis
Learn your product or service's strengths, weaknesses, opportunities and threats.
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
See how your data is clustered under different themes, with summaries of the data within each theme.
Discover the fictional profiles with detailed descriptions of people who represent the audience in your dataset.
Identify core strengths, weaknesses, opportunities, and threats to facilitate a realistic, fact-based, data-driven assessment of an organization.
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Understanding customer reviews with a holistic point of view matters. Right now, you're only viewing the analysis of 30 reviews. Purchase this report to view all and benefit these features:
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Summaries
SWOT Analysis
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