eManualOnline Customer Reviews Analysis
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eManualOnline Review Analysis: Insights for Improvement

eManualOnline Customer Reviews Analysis

eManualOnline receives mixed reviews with customers praising the ease of use, range of manuals, and prompt customer support. However, there are concerns about incorrect or incomplete manual deliveries, difficulty with refunds, and occasional download issues. Despite some negative experiences, positive feedback highlights the detailed and valuable content of the manuals, efficient customer service, and quick resolution of issues.

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  • Customer Service Managers
  • Product Managers
  • Content Strategists
  • Quality Assurance Professionals
  • Digital Marketing Specialists

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Custom Date - Nov 02, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Had an issue with a manual I order

    Had an issue with a manual I order, contacted customer service they fixed the issue immediately.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Apr 20, 2024
  • The process was easy

    The process was easy. The download was quick and the manuals were just as they had been advertised.

    Sentiment
    • Positive
    Content
    • Download and Navigation Experience
    Apr 19, 2024
  • A hard disk failure meant I lost…

    A hard disk failure meant I lost everything. Contacted the company with this information and they immediately sent a new download link so I could re-download the manual I purchased over two years ago.No fuss, no bother, just great customer service.

    Sentiment
    • Positive
    Content
    • Refund and Exchange Process
    Apr 13, 2024
  • Easy to download the manual I needed

    Easy to download the manual I needed. Print quality was good enough. Excellen buy.

    Sentiment
    • Positive
    Content
    • Download and Navigation Experience
    Apr 12, 2024
  • Good stuff

    Quick purchase. Good price. Good manual. It's a big, big file. Could be divided into smaller parts for more convenient usage.

    Sentiment
    • Positive
    Content
    • Manual Content Quality
    Apr 01, 2024
  • This company seems to be a scam

    This company seems to be a scam. The manual I received is not the one I purchased, and my attempts to contact customer service have been unsuccessful. The manual I received was also not a full manual, just a random, 20 pages of another manual.

    Sentiment
    • Negative
    Content
    • Manual Accuracy and Completeness
    Apr 01, 2024
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Sentiment Analysis (of 30 reviews)
70 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for eManualOnline  based on online reviews collected from Trustpilot. The analysis helps Customer Service Managers, Product Managers, Content Strategists, Quality Assurance Professionals, Digital Marketing Specialists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.

  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

  • Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 40 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.

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