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    • Mobile App Developers
    • User Experience Designers
    • Product Managers
    • Customer Service Managers
    • Banking Sector Analysts
ING Italia App Reviews Highlight Major User Dissatisfaction

Exclusive Insights: ING Italia App User Feedback Report

The reviews for the ING Italia mobile app reveal significant user dissatisfaction, particularly regarding performance issues, user experience, and notification delays. Many users express frustration over the app's slowness, bugs, and the frequent need to navigate through complicated menus to access basic features. The new app is seen as a downgrade from the previous version, with complaints about its unintuitive design and lack of timely notifications for transactions. Users highlight concerns about security and reliability, especially for essential banking functions like instant transfers. Despite a few positive remarks about basic operations, the overall sentiment indicates that substantial improvements are necessary to restore user confidence and satisfaction.

Source: App Store Reviews of ING Italia - Banca Online

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Customer Feedback Analysis of ING Italia - Banca Online

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Custom Date - Nov 19, 2025
Popular Phrases (limited preview)
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Featured Content
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  • Imbarazzante

    Imbarazzante che una banca faccia un app cosi complessa da utilizzare con una dashboard difficile da interpretare

    Sentiment
    • Negative
    Content
    • Design and Usability Concerns
    Jul 11, 2025
  • Ottima app

    Non tutto funziona perfettamente, non è possibile verificare trading

    Sentiment
    • Positive
    Content
    • Feature Limitations
    Jul 10, 2025
  • App pessima

    Applicazione lentissima e piena di richiami alle pagine web con conseguente zero sicurezza. Per non parlare dei mille bug già citati da tutte le altre recensioni

    Sentiment
    • Negative
    Content
    • App Performance Problems
    Jul 10, 2025
  • Peggio di prima se possibile

    Da quando ho installato la nuova app, ogni volta che devo accedere mi chiede di “installare la nuova app” e devo fare un passaggio a vuoto su Apple store

    Sentiment
    • Negative
    Content
    • Technical Bugs
    Jul 10, 2025
  • Eccellente

    Tutto molto semplice e intuitivo. Tutto ciò che si faceva allo sportello in una semplice e completa app. Manca solo la gestione del trading, ma sono sicuro che arriverà

    Sentiment
    • Positive
    Content
    • Feature Limitations
    Jul 09, 2025
  • Mi piace!!!

    Ottima banca

    Sentiment
    • Positive
    Content
    • User Experience Issues
    Jul 09, 2025
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Sentiment Analysis (limited preview)
-57 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for ING Italia - Banca Online based on online reviews collected from App Store. The analysis helps Mobile App Developers, User Experience Designers, Product Managers, Customer Service Managers, Banking Sector Analysts to discover insights into what people love, dislike, and need.

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