Chess.com Criticisms: Cheating, Rating Accuracy, and Customer Service Problems
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Chess.com Criticisms: Cheating, Rating Accuracy, and Customer Service Problems

Chess.com Feedback Report: Uncover Key Insights for Growth

Chess.com faces severe criticism regarding cheating, rating accuracy, and customer service. Users report encountering bots, engine users, and unfair gameplay experiences. Many express frustration with the lack of transparency and the platform's handling of cheaters. Issues with disconnections, glitches, and banning policies are highlighted, leading to dissatisfaction and calls for improvement.

Source: Trustpilot Reviews of Chess.com 

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Customer Feedback Analysis of Chess.com 

In-depth analysis of Chess.com customer feedback identifying issues with cheating, service, and more. Essential insights for improvement.

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Custom Date - Jan 04, 2025
Popular Phrases (limited preview)
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  • chess

    chess. com support is worst, they have no conclusive evidence to ban the accounts and support take lot of timethey don't give other chance to correct the mistakes, which is very very very bad

    Sentiment
    • Negative
    Content
    • Customer Support Issues
    Apr 25, 2024
  • Covo degli imbroglioni

    Solo da pochi giorni, il server ti disconnette, facendoti perdere la partita. Inoltre segnalo uno scadente controllo su chi usa aiuti esterni.

    Sentiment
    • Negative
    Content
    • Technical Glitches and Disconnections
    Apr 21, 2024
  • this game is trash iustinsmekerpestate…

    this game is trash iustinsmekerpestate is hacking pls ban him he told me he use ai to win pls ban him and tell him to give me my skin on cs2!!!

    Sentiment
    • Negative
    Content
    • Cheating and Fair Play
    Apr 14, 2024
  • Hiram Holliday

    Full of snowflakes whose whole object in life is entrapment.

    Sentiment
    • Negative
    Content
    • General Satisfaction and Recommendations
    Apr 03, 2024
  • GLI SCACCHI SONO FINITI TUTTI…

    GLI SCACCHI SONO FINITI TUTTI IMBROGLIANO ANCHE I GRANDI MAESTRI GIOCATORI DI MERD A

    Sentiment
    • Negative
    Content
    • Language and Nationality Discrimination
    Apr 01, 2024
  • they have banned my account because I…

    they have banned my account because I was cheating to test if they're trustful or not. I'm happy!

    Sentiment
    • Positive
    Content
    • Account Bans
    Feb 29, 2024
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Sentiment Analysis (limited preview)
-80 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Chess.com  based on online reviews collected from Trustpilot. The analysis helps Product Managers, Customer Service Leaders, Data Analysts, Marketing Specialists, UX/UI Designers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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