Electronic Arts Trustpilot Reviews Analysis
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Electronic Arts Trustpilot Reviews Analysis

Unlock Insights: EA's Customer Feedback Analysis Report

Online reviews for Electronic Arts on Trustpilot highlight various issues such as poor customer service, technical problems, unfair bans, and dissatisfaction with game quality. Customers express frustration with account verification, lack of support, game glitches, and the company's handling of bans and refunds. Complaints range from difficulty logging in, security issues, and problematic gameplay experiences. Many users feel let down by EA's customer support, game performance, and overall service quality.

Source: Trustpilot Reviews of Electronic Arts 

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Customer Feedback Analysis of Electronic Arts 

Uncover insights from EA Trustpilot reviews on customer service, game quality, and more. Essential for industry professionals.

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Custom Date - Dec 26, 2024
Popular Phrases (limited preview)
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  • Garage 10 years ago and still garbage…

    Garage 10 years ago and still garbage to this day. Can't get to a single support person to Chat and actually help me. Website is garbage where I try to start a case and takes me back to ea help. Madden games are always trash. I don't know you guys still operate. You guys are only about money and screw over your player base.

    Sentiment
    • Negative
    Content
    • Customer Support Experience
    May 01, 2024
  • You guys need to fix being able to play…

    You guys need to fix being able to play offline. I should still be able to play my video games if my computer isn't able to connect to the internet. The game doesn't even need to connect to the internet. Frustrating.

    Sentiment
    • Negative
    Content
    • Offline Playability
    Apr 25, 2024
  • EA is more smarter than the rest!!

    Seems odd to expire an account and make it impossible to reopen it. What sort of business acumen is this. Anyway, cannot now play ea games so bye-bye birdie.

    Sentiment
    • Negative
    Content
    • Account Issues
    Apr 24, 2024
  • Thieves

    EA promises a Great Game Guarantee, meaning that you're allowed to return any game if played less than 2h less than 24h after buying. However, because 'one employee made a mistake with processing my refund', they cannot give me back my money. I believe this is called theft.

    Sentiment
    • Negative
    Content
    • Refund Experience
    Apr 17, 2024
  • HO-RRIBLE

    HO-RRIBLEJe peux plus jouer aux sims depuis qu'ils ont lancé leur applications EA App. Je n'avais jamais de problÚme avec Origin. à présent mes parties disparaissent tout comme les mods que je passe des heures à télécharger

    Sentiment
    • Negative
    Content
    • Technical Issues
    Apr 17, 2024
  • FIFA seit 2009 am zocken 2023…

    FIFA seit 2009 am zocken 2023 aufgehört. Sogar fut elite gespielt nur noch rotz das Spiel von Lags ĂŒber pay to win bis Hacker und Cheater einfach nur traurig geworden der Verein. ps ea fc schon garnicht erst geholt es ist nicht nur fifa was kaputt gemacht wurde Battlefield, Star Wars, Need for Speed usw. alles gnadenlos kaputt gemacht

    Sentiment
    • Negative
    Content
    • Game Content Quality
    Apr 14, 2024
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Sentiment Analysis (limited preview)
-100 Net Promoter
Score
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Languages (limited preview)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Electronic Arts  based on online reviews collected from Trustpilot. The analysis helps Game Developers, Customer Service Managers, Marketing Professionals, Product Managers, Data Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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