Secure Xsolla Customer Feedback Overview
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Secure Xsolla Customer Feedback Overview

Customers of Secure Xsolla have reported various issues with unauthorized charges, blocked accounts, poor customer support, and refund denials. Many users face difficulties due to security protocols, payment errors, and unresponsive assistance, leading to frustration and dissatisfaction.

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  • Customer Service Managers
  • Financial Analysts
  • Risk Management Professionals
  • Product Managers
  • E-commerce Specialists

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Jeg bad om refund ved Faceit

    Jeg bad om refund ved Faceit, de fjernede min sub, og nu gider xsolla ikke give mig mine penge tilbage, FULDSTÆNDIG scam. Deres support hjélper heller ikke..

    Sentiment
    • Negative
    Content
    • Blocked Payments
    May 01, 2024
  • Merci pour la résolution de mon…

    Merci pour la résolution de mon problÚme. Je vous conseille de passer par WhatsApp, j'ai eu une réponse rapide et précise ! TrÚs réactif, je recommande.

    Sentiment
    • Positive
    Content
    • Customer Service Quality
    Apr 29, 2024
  • Faulty software, useless support

    Their software does not work properly and they allow themselves to block accounts because they charge products not received. A support of incompetent who only knows how to copy paste. Xsolla is to be avoided

    Sentiment
    • Negative
    Content
    • Incompetent Support
    Apr 27, 2024
  • the guy that helped me he was grate and…

    the guy that helped me he was grate and was quick in resolving my problem

    Sentiment
    • Positive
    Content
    • Customer Service Quality
    Apr 17, 2024
  • initially my first reach out was met…

    initially my first reach out was met with a wall, however the second time i reached out the chat support team resolved my concern instantly

    Sentiment
    • Positive
    Content
    • Customer Service Quality
    Apr 17, 2024
  • Horrible company

    Horrible company, stay away, they are fraudulent and they are ignoring customers, their system is non legit.

    Sentiment
    • Negative
    Content
    • Fraud Allegations
    Apr 03, 2024
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Sentiment Analysis (of 30 reviews)
13 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Secure Xsolla  based on online reviews collected from Trustpilot. The analysis helps Customer Service Managers, Financial Analysts, Risk Management Professionals, Product Managers, E-commerce Specialists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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