Critical Review of Electronic Arts: Technical Issues, Bans, and Customer Frustration
  • 96 users bookmarked
  • Sources Trustpilot Reviews
  • Size Up to latest 1,000 reviews (Customizable)
Electronic Arts Customer Feedback Analysis Report

Critical Review of Electronic Arts: Technical Issues, Bans, and Customer Frustration

The reviews for Electronic Arts on Trustpilot highlight major issues with technical problems, customer service, refunds, online gameplay, account security, and game quality. Customers express frustration with connectivity requirements, bans, hacked accounts, lack of offline play, and unethical practices. Complaints range from poor game performance, glitches, and lack of support to accusations of theft and incompetence. EA's shift to the EA app from Origin is criticized for causing gameplay disruptions and account access issues, leading to customer dissatisfaction and loss of trust.

Best for
  • Video Game Developers
  • Customer Service Managers
  • Market Analysts
  • Digital Content Strategists
  • Consumer Rights Advocates

Starting from $18, you can purchase the complete report, offering advanced filters, buyer personas, and SWOT analysis, with Excel, PDF and PowerPoint exports.

Purchased users
31 users purchased a report
in the last 24 hours.
One-time purchase without hidden or recurring costs!
Preview

Here, you can see the limited preview of this report for only 40 reviews.

Export
Custom Date - Sep 19, 2024
Popular Phrases (of 30 reviews)
see all >>
Featured Content
see all >>
  • You guys need to fix being able to play…

    You guys need to fix being able to play offline. I should still be able to play my video games if my computer isn't able to connect to the internet. The game doesn't even need to connect to the internet. Frustrating.

    Sentiment
    • Negative
    Content
    • Offline Playability Issues
    Apr 25, 2024
  • Sh*ttest company ever don't care about…

    Sh**test company ever don't care about the buyers seen more effort put into video games by North Korean children in the coal mines

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Apr 24, 2024
  • Die haben unser Geld nicht Verdient

    Es lĂ€uft gefĂŒhlt alles falsch bei EA am meisten nervt es das man trotz schneller Leitung nu mit 1 mb/s Downloaden kann es ist einfach sch...e deswegen Kaufe ich von diesen Verein auch nichts mehr. Milliarden UmsĂ€tze machen und so ein sch... Service

    Sentiment
    • Negative
    Content
    • Technical Issues and Errors
    Apr 23, 2024
  • Fc24 jeu de fils de p*** avec des gens…

    Fc24 jeu de fils de p*** avec des gens qui savent pas fabriquer un pu**** de jeu sans qui nous casse les cou**** avec leurs connexions je peux pas jouer en ligne bande d’incompĂ©tents de me***.

    Sentiment
    • Negative
    Content
    • Gameplay Experience
    Apr 21, 2024
  • vreselijk

    Ineens moet ik wisselen van Origin naar EA, kan ik de sims niet meer spelen. Blokkeert alles en Origin werkt niet meer. Totaal geen hulp of iets. En alles kwijt.

    Sentiment
    • Negative
    Content
    • Offline Playability Issues
    Apr 20, 2024
  • HO-RRIBLE

    HO-RRIBLEJe peux plus jouer aux sims depuis qu'ils ont lancé leur applications EA App. Je n'avais jamais de problÚme avec Origin. à présent mes parties disparaissent tout comme les mods que je passe des heures à télécharger

    Sentiment
    • Negative
    Content
    • Platform Functionality and Reliability
    Apr 17, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
-100 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
Send to your inbox!
Send to your inbox!

Have the complete report in your inbox with Excel, PDF and PowerPoint attachments. Need to play with the data? Enjoy our lightning-fast dashboard for further analysis.

See a Sample Report Buy Now
One-time purchase without hidden or recurring costs!
"The most valuable form
of customer feedback"

Every purchase starts a new scraping process, so you can have a report containing the analysis of the most recent reviews. It's fast, it's easy, and it brings you the most valuable form of customer feedback.

Purchased users
31 users purchased a report in the last 24 hours.
See a Sample Report Purchase This Report from $18
One-time purchase without hidden or recurring costs!
Similar Reports
  1. Unlock Insights: EA's Customer Feedback Analysis Report
    Trustpilot Reviews 86
  2. Xbox Feedback Analysis: Insights for Enhancing User Experience
    Trustpilot Reviews 74
  3. Unveil Insights: Humble Bundle Customer Feedback Report
    Trustpilot Reviews 86
Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Electronic Arts  based on online reviews collected from Trustpilot. The analysis helps Video Game Developers, Customer Service Managers, Market Analysts, Digital Content Strategists, Consumer Rights Advocates to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.

  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

  • Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 40 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.

Legal Disclaimer

We would like to clarify that this product is not created by Trustpilot and is not associated with or supported by Trustpilot in any way.

As a user of this web scraping tool, you are solely responsible for complying with all applicable laws and adhering to Trustpilot's terms of use, including copyright regulations, when utilizing the extracted review data.