Critical Review of Electronic Arts: Technical Issues, Bans, and Customer Frustration
Electronic Arts Customer Feedback Analysis Report
The reviews for Electronic Arts on Trustpilot highlight major issues with technical problems, customer service, refunds, online gameplay, account security, and game quality. Customers express frustration with connectivity requirements, bans, hacked accounts, lack of offline play, and unethical practices. Complaints range from poor game performance, glitches, and lack of support to accusations of theft and incompetence. EA's shift to the EA app from Origin is criticized for causing gameplay disruptions and account access issues, leading to customer dissatisfaction and loss of trust.
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You guys need to fix being able to play offline. I should still be able to play my video games if my computer isn't able to connect to the internet. The game doesn't even need to connect to the internet. Frustrating.
Sentiment
Negative
Content
Offline Playability Issues
Apr 25, 2024
Sh*ttest company ever don't care about…
Sh**test company ever don't care about the buyers seen more effort put into video games by North Korean children in the coal mines
Sentiment
Negative
Content
Customer Service Experience
Apr 24, 2024
Die haben unser Geld nicht Verdient
Es läuft gefühlt alles falsch bei EA am meisten nervt es das man trotz schneller Leitung nu mit 1 mb/s Downloaden kann es ist einfach sch...e deswegen Kaufe ich von diesen Verein auch nichts mehr. Milliarden Umsätze machen und so ein sch... Service
Sentiment
Negative
Content
Technical Issues and Errors
Apr 23, 2024
Fc24 jeu de fils de p*** avec des gens…
Fc24 jeu de fils de p*** avec des gens qui savent pas fabriquer un pu**** de jeu sans qui nous casse les cou**** avec leurs connexions je peux pas jouer en ligne bande d’incompétents de me***.
Sentiment
Negative
Content
Gameplay Experience
Apr 21, 2024
vreselijk
Ineens moet ik wisselen van Origin naar EA, kan ik de sims niet meer spelen. Blokkeert alles en Origin werkt niet meer. Totaal geen hulp of iets. En alles kwijt.
Sentiment
Negative
Content
Offline Playability Issues
Apr 20, 2024
HO-RRIBLE
HO-RRIBLEJe peux plus jouer aux sims depuis qu'ils ont lancé leur applications EA App. Je n'avais jamais de problème avec Origin. à présent mes parties disparaissent tout comme les mods que je passe des heures à télécharger
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What is this report?
This page displays purchase options and a preview of the customer feedback analysis report for Electronic Arts based on online reviews collected from Trustpilot. The analysis helps Video Game Developers, Customer Service Managers, Market Analysts, Digital Content Strategists, Consumer Rights Advocates to discover insights into what people love, dislike, and need.
What does this report offer?
This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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