Critical Review of Electronic Arts: Technical Issues, Bans, and Customer Frustration
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Critical Review of Electronic Arts: Technical Issues, Bans, and Customer Frustration

Electronic Arts Customer Feedback Analysis Report

The reviews for Electronic Arts on Trustpilot highlight major issues with technical problems, customer service, refunds, online gameplay, account security, and game quality. Customers express frustration with connectivity requirements, bans, hacked accounts, lack of offline play, and unethical practices. Complaints range from poor game performance, glitches, and lack of support to accusations of theft and incompetence. EA's shift to the EA app from Origin is criticized for causing gameplay disruptions and account access issues, leading to customer dissatisfaction and loss of trust.

Source: Trustpilot Reviews of Electronic Arts 

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Customer Feedback Analysis of Electronic Arts 

In-depth analysis of Electronic Arts customer feedback covering technical issues, bans, and service. Essential insights for industry professionals.

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Custom Date - Dec 26, 2024
Popular Phrases (limited preview)
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Featured Content
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  • You guys need to fix being able to play…

    You guys need to fix being able to play offline. I should still be able to play my video games if my computer isn't able to connect to the internet. The game doesn't even need to connect to the internet. Frustrating.

    Sentiment
    • Negative
    Content
    • Offline Playability Issues
    Apr 25, 2024
  • Sh*ttest company ever don't care about…

    Sh**test company ever don't care about the buyers seen more effort put into video games by North Korean children in the coal mines

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Apr 24, 2024
  • Die haben unser Geld nicht Verdient

    Es lĂ€uft gefĂŒhlt alles falsch bei EA am meisten nervt es das man trotz schneller Leitung nu mit 1 mb/s Downloaden kann es ist einfach sch...e deswegen Kaufe ich von diesen Verein auch nichts mehr. Milliarden UmsĂ€tze machen und so ein sch... Service

    Sentiment
    • Negative
    Content
    • Technical Issues and Errors
    Apr 23, 2024
  • Fc24 jeu de fils de p*** avec des gens…

    Fc24 jeu de fils de p*** avec des gens qui savent pas fabriquer un pu**** de jeu sans qui nous casse les cou**** avec leurs connexions je peux pas jouer en ligne bande d’incompĂ©tents de me***.

    Sentiment
    • Negative
    Content
    • Gameplay Experience
    Apr 21, 2024
  • vreselijk

    Ineens moet ik wisselen van Origin naar EA, kan ik de sims niet meer spelen. Blokkeert alles en Origin werkt niet meer. Totaal geen hulp of iets. En alles kwijt.

    Sentiment
    • Negative
    Content
    • Offline Playability Issues
    Apr 20, 2024
  • HO-RRIBLE

    HO-RRIBLEJe peux plus jouer aux sims depuis qu'ils ont lancé leur applications EA App. Je n'avais jamais de problÚme avec Origin. à présent mes parties disparaissent tout comme les mods que je passe des heures à télécharger

    Sentiment
    • Negative
    Content
    • Platform Functionality and Reliability
    Apr 17, 2024
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Sentiment Analysis (limited preview)
-100 Net Promoter
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  • This page displays purchase options and a preview of the customer feedback analysis report for Electronic Arts  based on online reviews collected from Trustpilot. The analysis helps Video Game Developers, Customer Service Managers, Market Analysts, Digital Content Strategists, Consumer Rights Advocates to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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