Xbox: Issues with Hardware, Bans, and Customer Service Negatively Impact User Experience
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Xbox: Issues with Hardware, Bans, and Customer Service Negatively Impact User Experience

Xbox Feedback Analysis: Insights for Enhancing User Experience

Xbox faces various issues, from hardware malfunctions to poor customer service experiences, leading to bans, game download problems, and refund issues. Complaints include hacked accounts, game deinstallation, lack of support, and unresponsive customer service. Users express frustration over bans without clarity, difficulty in seeking refunds, and challenges in reaching human customer support. Overall, a mix of technical faults, account security concerns, and unsatisfactory interactions impact user satisfaction.

Source: Trustpilot Reviews of Xbox 

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Customer Feedback Analysis of Xbox 

Uncover Xbox user experiences with our analysis on hardware, bans, customer service, and more. Essential insights for improvement.

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Custom Date - Dec 26, 2024
Popular Phrases (limited preview)
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  • this is the worst piece of trash I've…

    this is the worst piece of dogsh*t I've ever had. ps5 is better by a MILE!!!!!!

    Sentiment
    • Negative
    Content
    • Hardware Malfunctions
    Apr 16, 2024
  • Ich finde die Xbox series x wirklich gut!

    Ich finde die Xbox series x wirklich gut. Das System ist auch sehr gut. Besitze selber eine und bin unfassbar zufrieden. Support ist super nett und hilft sofort. Ich kann sie jedem nur empfehlen.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Mar 21, 2024
  • Excellent customer service.

    Excellent customer service.There was a fault with my Xbox.Printed off a label, posted back free of charge.Received back within data all fixed.Superb

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Mar 11, 2024
  • Dreck

    Alles sh*t wirklich kann mich auf Minecraft nicht mehr anmeldenMeine WeltenMeine AusrĆ¼stungAhhhhhhhhh

    Sentiment
    • Negative
    Content
    • Hardware Malfunctions
    Mar 09, 2024
  • I requested for a refund because my…

    I requested for a refund because my younger cousin bought Fifa points on my account, he was only there for two days, and they wrote back one month later, that my request was denied and that I had to make a payment control, keep in mind the youngest in my house is 16.

    Sentiment
    • Negative
    Content
    • Refund Complaints
    Feb 27, 2024
  • I love xbox because of the controller

    I love xbox because of the controller, halo and the interface. I have both consoles but Xbox will always be main due to childhood branding

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Feb 18, 2024
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Sentiment Analysis (limited preview)
-64 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Xbox  based on online reviews collected from Trustpilot. The analysis helps Product Managers, Customer Experience Analysts, Market Researchers, Game Developers, Corporate Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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