Boost Top-up App Frustration: Issues with Balance Updates, Payment Process, and Reliability
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Boost Top-up App Feedback Report: Unveil Customer Insights

Boost Top-up App Frustration: Issues with Balance Updates, Payment Process, and Reliability

Customers express frustration with the Boost Top-up app due to issues with updating balances, lack of real-time information, and difficulties in making payments. Many feel the app is unreliable, leading to inconvenience and confusion. Complaints include long delays in balance updates, unresponsive customer service, and technical errors during top-up processes. Users highlight the need for improvements in app functionality, communication between devices, and overall user experience. Some praise the app for its convenience when working properly. Suggestions for enhancements include providing real-time balance updates, better customer service, and fixing technical glitches.

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Slow to update, unreliable if you want to know how much you have left. More often than not if you try top-up after midnight but before 6am, the system is down.

    Sentiment
    • Negative
    Content
    • Reliability Issues
    Apr 30, 2024

  • They have improved a bit. At least my electricity balance on the app is from the correct day but the gas balance is anything from 5 to 10 days behind. Still needs improvement. Reasonable.

    Sentiment
    • Negative
    Content
    • Balance and Meter Updates
    Apr 30, 2024

  • Doesn't update meter balance for months now on app

    Sentiment
    • None
    Content
    • Balance and Meter Updates
    Apr 30, 2024

  • App doesn't up date for atleast 4 days and is usually still2 days out. Get timeout a lot when topping up and money goes from the bank but doesn't credit the meter so I have to wait 14 days for a bank refund

    Sentiment
    • Negative
    Content
    • Top-up Difficulties
    Apr 29, 2024

  • App never up to date. The balance on the app can be 2 weeks out of date. Very unreliable when topping up. Can put money into pending in your bank and its never taken. Very frustrating.

    Sentiment
    • Negative
    Content
    • Reliability Issues
    Apr 29, 2024

  • Poor customer service. The app useless no real time account information on credit left. Quick enough to take your money but no help speaking to anyone have tried several times and been left on a que that seems to never move.

    Sentiment
    • Negative
    Content
    • Customer Service
    Apr 28, 2024
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Sentiment Analysis (of 30 reviews)
-40 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Boost Top-up based on online reviews collected from Google Play. The analysis helps Mobile App Developers, Customer Service Managers, Product Managers, UX/UI Designers, Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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