Boost Top-up App Frustration: Issues with Balance Updates, Payment Process, and Reliability
  • 73 users bookmarked
  • Sources Google Play Reviews
  • Size Up to latest 4,500 reviews (Customizable)
Boost Top-up App Feedback Report: Unveil Customer Insights

Boost Top-up App Frustration: Issues with Balance Updates, Payment Process, and Reliability

Customers express frustration with the Boost Top-up app due to issues with updating balances, lack of real-time information, and difficulties in making payments. Many feel the app is unreliable, leading to inconvenience and confusion. Complaints include long delays in balance updates, unresponsive customer service, and technical errors during top-up processes. Users highlight the need for improvements in app functionality, communication between devices, and overall user experience. Some praise the app for its convenience when working properly. Suggestions for enhancements include providing real-time balance updates, better customer service, and fixing technical glitches.

Best for
  • Mobile App Developers
  • Customer Service Managers
  • Product Managers
  • UX/UI Designers
  • Marketing Professionals

Starting from $18, you can purchase the complete report, offering advanced filters, buyer personas, and SWOT analysis, with Excel and PDF export options.

Purchased users
18 users purchased a report
in the last 24 hours.
One-time purchase without hidden or recurring costs!
Preview

Here, you can see the limited preview of this report for only 30 reviews.

Custom Date - May 25, 2024
Featured Content
  • Slow to update, unreliable if you want to know how much you have left. More often than not if you try top-up after midnight but before 6am, the system is down.

    Sentiment
    • Negative
    Content
    • Reliability Issues
    Apr 30, 2024
  • They have improved a bit. At least my electricity balance on the app is from the correct day but the gas balance is anything from 5 to 10 days behind. Still needs improvement. Reasonable.

    Sentiment
    • Negative
    Content
    • Balance and Meter Updates
    Apr 30, 2024
  • Doesn't update meter balance for months now on app

    Sentiment
    • None
    Content
    • Balance and Meter Updates
    Apr 30, 2024
  • App doesn't up date for atleast 4 days and is usually still2 days out. Get timeout a lot when topping up and money goes from the bank but doesn't credit the meter so I have to wait 14 days for a bank refund

    Sentiment
    • Negative
    Content
    • Top-up Difficulties
    Apr 29, 2024
  • App never up to date. The balance on the app can be 2 weeks out of date. Very unreliable when topping up. Can put money into pending in your bank and its never taken. Very frustrating.

    Sentiment
    • Negative
    Content
    • Reliability Issues
    Apr 29, 2024
  • Poor customer service. The app useless no real time account information on credit left. Quick enough to take your money but no help speaking to anyone have tried several times and been left on a que that seems to never move.

    Sentiment
    • Negative
    Content
    • Customer Service
    Apr 28, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
-40 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
Send to your inbox!
Send to your inbox!

Have the complete report in your inbox with Excel and PDF attachments. Need to play with the data? Enjoy our lightning-fast dashboard for further analysis.

One-time purchase without hidden or recurring costs!
"The most valuable form
of customer feedback"

Every purchase starts a new scraping process, so you can have a report containing the analysis of the most recent reviews. It's fast, it's easy, and it brings you the most valuable form of customer feedback.

Purchased users
18 users purchased a report in the last 24 hours.
One-time purchase without hidden or recurring costs!
Similar Reports
  1. Google Play Reviews 85
  2. App Store Reviews 95
  3. Google Play Reviews 70
Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for Boost Top-up based on online reviews collected from Google Play. The analysis helps Mobile App Developers, Customer Service Managers, Product Managers, UX/UI Designers, Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.

  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

  • Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 30 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.

Legal Disclaimer

We would like to clarify that this product is not created by Google Play and is not associated with or supported by Google Play in any way.

As a user of this web scraping tool, you are solely responsible for complying with all applicable laws and adhering to Google Play's terms of use, including copyright regulations, when utilizing the extracted review data.