Mixed Reviews on App Functionality and Performance
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Mixed Reviews on App Functionality and Performance

The reviews for the app are mostly negative, with users reporting issues such as constant crashing, slow performance, difficulty in accessing certain features, and problems with payments. Some users have even considered switching banks due to the app's poor functionality. However, there are a few positive reviews mentioning improvements over time and the app's ease of use. Overall, the app needs significant improvement to provide a better user experience.

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Custom Date - Apr 19, 2024
Featured Content
  • Funziona solo nei giorni e nelle ore lavorative, sempre offline, il "servizio" è inaffidabile. Non è giusto, mi vien voglia di chiudere il conto.. non ne posso davvero più.

    Sentiment
    • Negative
    Content
    • App Performance
    Nov 04, 2023
  • Non riconosce più l'impronta digitale e neppure ll pin. Spero che risolviate in fretta. L'applicazione è inutilizzabile.

    Sentiment
    • Negative
    Content
    • Login Issues
    Nov 03, 2023
  • Codice cliente esatto, PIN esatto... Non è possibile accedere: OTTIMO! TORNATE ALLA CARTA!!

    Sentiment
    • Negative
    Content
    • Login Issues
    Nov 03, 2023
  • Costanti difficoltà ogni qualvolta si debba effettuare un'operazione online. Funziona male.

    Sentiment
    • Negative
    Content
    • App Performance
    Nov 02, 2023
  • App poco fluida, e soprattutto poco intuitiva. Difficoltà ad accedere all' app se il cellulare è sotto Rete wifi, app da migliorare decisamente

    Sentiment
    • Negative
    Content
    • User Interface
    Nov 02, 2023
  • L'app si chiude mentre sto facendo delle operazioni, pagamenti F24. Va avanti così da settimane, nonostante abbia aggiornato.

    Sentiment
    • Negative
    Content
    • Transaction Problems
    Nov 01, 2023
  • See All Reviews
Sentiment Analysis
-50 Net Promoter
Score
Popular Topics
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  • This page displays purchase options and a preview of the customer feedback analysis report for BNL - App su Google Play based on online reviews collected from Google Play. The analysis helps Product Managers, Mobile App Developers, UX/UI Designers, Customer Experience Specialists, Digital Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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