Mixed Reviews on App Functionality and Performance
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Mixed Reviews on App Functionality and Performance

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The reviews for the app are mostly negative, with users reporting issues such as constant crashing, slow performance, difficulty in accessing certain features, and problems with payments. Some users have even considered switching banks due to the app's poor functionality. However, there are a few positive reviews mentioning improvements over time and the app's ease of use. Overall, the app needs significant improvement to provide a better user experience.

Source: Google Play Reviews of BNL - App su Google Play

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Customer Feedback Analysis of BNL - App su Google Play

Unlock insights into BNL's app with our comprehensive feedback analysis. Tailored for businesses seeking improvement.

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Custom Date - Dec 25, 2024
Popular Phrases (limited preview)
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Featured Content
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  • Funziona solo nei giorni e nelle ore lavorative, sempre offline, il "servizio" è inaffidabile. Non è giusto, mi vien voglia di chiudere il conto.. non ne posso davvero più.

    Sentiment
    • Negative
    Content
    • App Performance
    Nov 04, 2023

  • Non riconosce più l'impronta digitale e neppure ll pin. Spero che risolviate in fretta. L'applicazione è inutilizzabile.

    Sentiment
    • Negative
    Content
    • Login Issues
    Nov 03, 2023

  • Codice cliente esatto, PIN esatto... Non è possibile accedere: OTTIMO! TORNATE ALLA CARTA!!

    Sentiment
    • Negative
    Content
    • Login Issues
    Nov 03, 2023

  • Costanti difficoltà ogni qualvolta si debba effettuare un'operazione online. Funziona male.

    Sentiment
    • Negative
    Content
    • App Performance
    Nov 02, 2023

  • App poco fluida, e soprattutto poco intuitiva. Difficoltà ad accedere all' app se il cellulare è sotto Rete wifi, app da migliorare decisamente

    Sentiment
    • Negative
    Content
    • User Interface
    Nov 02, 2023

  • L'app si chiude mentre sto facendo delle operazioni, pagamenti F24. Va avanti così da settimane, nonostante abbia aggiornato.

    Sentiment
    • Negative
    Content
    • Transaction Problems
    Nov 01, 2023
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Sentiment Analysis (limited preview)
-50 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for BNL - App su Google Play based on online reviews collected from Google Play. The analysis helps Product Managers, Mobile App Developers, UX/UI Designers, Customer Experience Specialists, Digital Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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