Positive Reviews Highlight MobileHelp's Excellent Customer Service and Peace of Mind for Customers
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Positive Reviews Highlight MobileHelp's Excellent Customer Service and Peace of Mind for Customers

MobileHelp receives overwhelmingly positive reviews for its excellent customer service, knowledgeable representatives, and peace of mind provided to customers. Users appreciate the ease of setup, thorough information provided, and the helpfulness of representatives like Samantha, Aaron, Paula, and Albert. Customers also highlight the quickness of receiving merchandise, clear communication, and efficient process. Some reviewers mention specific representatives like Stewart, Brandy, and Nathan for their exceptional assistance. Overall, MobileHelp stands out for its professionalism, friendly customer service, and the sense of security it offers to users, making it a highly recommended choice.

Best for
  • Customer Service Manager
  • Product Manager
  • Healthcare Administrator
  • Senior Care Facility Manager
  • Marketing Specialist

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Custom Date - May 30, 2024
Featured Content
  • Extremely polite, informative and effective

    Extremely polite, informative and effective service and sales education which made for a successful and efficient process! Thanks Paula!

    Sentiment
    • Positive
    Content
    • Knowledge and Professionalism of Representatives
    Apr 26, 2024
  • Very nice gentleman who helped me…

    Very nice gentleman who helped me choose the right system for my mom.

    Sentiment
    • Positive
    Content
    • Helpfulness of Representatives
    Apr 25, 2024
  • Easy to get information and set up

    Easy to get information and set up. Rep was exceptional.

    Sentiment
    • Positive
    Content
    • Ease of Purchase and Setup
    Apr 25, 2024
  • Brandy is who I talked to and she was…

    Brandy is who I talked to and she was great on the phone she kept answering my questions and us living on Social Security I needed to keep my cost down as much as possible and she absolutely worked with me until we did that and I really appreciated that that she took the time for that so thanks again and make sure Brandy is told Thank You by me

    Sentiment
    • Positive
    Content
    • Customer Service Quality
    Apr 25, 2024
  • Samantha was so helpful

    Samantha was so helpful in explaining everything. I selected your company when I saw the A+ rating with the Better Business Bureau and so many 5-star reviews. I look forward to receiving the equipment and getting it all set up for my 94 year old Mother.

    Sentiment
    • Positive
    Content
    • Product Information and Setup
    Apr 24, 2024
  • Scammers dont trust this place ordered…

    Scammers dont trust this place ordered said two days ago was getting my tracking number for my equipment still nothing after payment scams don't trust theses people and sadly to say these people have multiple people calling you after placing the order acting like them gave all my details to them and they took off

    Sentiment
    • Negative
    Content
    • Order Process Experience
    Apr 24, 2024
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Sentiment Analysis (of 30 reviews)
96 Net Promoter
Score
Languages (of 30 reviews)
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for MobileHelp  based on online reviews collected from Trustpilot. The analysis helps Customer Service Manager, Product Manager, Healthcare Administrator, Senior Care Facility Manager, Marketing Specialist to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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