Executive Summary of User Reviews for bp pulse App
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Executive Summary of User Reviews for bp pulse App

The bp pulse app has garnered overwhelmingly negative feedback from users, primarily due to frequent connectivity issues and a cumbersome account setup process. Many users reported problems with the app logging them out, failing to locate chargers, and inaccurate charging information. Instances of slow chargers and high prices compared to competitors were also highlighted. Additionally, users expressed frustration with the customer service experience, often finding it unhelpful. Despite occasional positive remarks about physical charger experiences, the app's performance and reliability are major pain points, leading to calls for improvements and concerns over potential scams related to unwithdrawn cash balances.

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Custom Date - Dec 03, 2024
Featured Content
  • John

    Too Slow

    Sentiment
    • Negative
    Content
    • Charging Experience
    Aug 15, 2024
  • How could they be so bad!?

    Literally never working charges with even worst customer service!

    Sentiment
    • Negative
    Content
    • Customer Support Problems
    Aug 13, 2024
  • Horrible

    Keeps logging me out. Can't see my charging status. Rubbish

    Sentiment
    • Negative
    Content
    • Account Management Difficulties
    Jul 28, 2024
  • Easy no fuss charge

    Thought I would try bp charge it was easier than I thought no messing and stop whenever you want
    Will now use bp a lot more

    Sentiment
    • Positive
    Content
    • Charging Experience
    Jul 19, 2024
  • Rubbish

    3 mins at 110kw then dropped to 20kw

    Sentiment
    • Negative
    Content
    • Charging Experience
    Jul 17, 2024
  • Really good experience for the charge my car

    Really good experience for the charge my car.

    Sentiment
    • Positive
    Content
    • Charging Experience
    Jul 15, 2024
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Sentiment Analysis (of 30 reviews)
-50 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for bp pulse based on online reviews collected from App Store. The analysis helps Product Managers, User Experience Designers, Customer Service Executives, Marketing Analysts, Electric Vehicle Charging Station Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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