User Feedback on Snapchat: Issues and Highlights
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User Feedback on Snapchat: Issues and Highlights

Snapchat User Feedback Report: Insights & Solutions

The reviews for Snapchat reveal a mix of user experiences, highlighting significant issues such as account locking, ads annoyance, and technical problems with video calls and recording. Many users express frustration over their accounts being disabled without clear reason and difficulty in contacting customer support. Some users appreciate the app's fun features and social connectivity, particularly its filters and ephemeral messaging capabilities. However, complaints regarding ads disrupting the user experience and the inability to change usernames are prominent. Overall, while Snapchat remains popular for its engaging features, users are calling for improved support and bug fixes to enhance usability.

Source: App Store Reviews of Snapchat: Chat with friends

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Customer Feedback Analysis of Snapchat: Chat with friends

In-depth analysis of Snapchat user feedback, covering account issues, ads, and app functionality for strategic improvements.

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Custom Date - Jul 09, 2025
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  • I like not bad but not good sometimes

    I love snapchat a lot and its so fun with our friends has somany pretty filters i love everything about it but sometimes my phone gets stuck by using snapchat i dont minde but we cant change our username before one year its annoying i wanna change my ugly username but it doesent !😭anyway i love Snapchat im gona rate it 5 !!!
    Thankyou!😭

    Sentiment
    • Positive
    Content
    • User Experience
    Jun 21, 2025
  • Snapchat

    Snapchat remains one of the most popular apps for fast, visual, and private communication—especially among Gen Z and young millennials. With ongoing updates, it has expanded into short-form video and AR tech, becoming more than just a messaging app.

    ✅ Pros:
    1. Fun and Engaging Visual Features

    Filters, lenses, face-swapping, and Bitmojis keep the experience playful.
    Augmented Reality (AR) features are impressive and constantly evolving.
    2. Ephemeral Messaging = More Privacy

    Snaps and chats disappear unless saved.
    Screenshot notifications help maintain user control.
    3. Stories & Memories

    "Stories" let users post daily highlights visible for 24 hours.
    "Memories" allow archiving and revisiting past Snaps.
    4. Spotlight (TikTok-style)

    Short, vertical videos similar to TikTok with a focus on user-generated content.
    Creators can earn money from top-performing videos.
    5. Discover

    Curated content from publishers, influencers, and creators.
    Good for news, entertainment, and trending topics.
    6. Streaks and Charms

    Snapstreaks and custom friend emojis encourage frequent interaction.
    "Charms" show relationship milestones, adding a personal touch.
    ❌ Cons:
    1. Confusing User Interface

    The swipe-heavy design is not intuitive for new users.
    Core features are hidden unless you already know how to find them.
    2. Limited Text Features

    Great for photos and short chats, but not ideal for long conversations or serious messaging.
    No threading, limited media support in chats.
    3. Battery & Data Usage

    High use of AR filters and video can drain battery and use a lot of mobile data.
    4. Mental Health Concerns

    Like many social apps, it can fuel FOMO and obsessive streak-keeping.
    Time limits and digital wellbeing features are minimal.
    🔄 What’s New in 2025:
    AI-generated filters and chat assistance.
    Enhanced creator tools in Spotlight and Discover.
    Location-based lenses with better integration into Snap Map.
    Snapchat+ subscription adds extra customization and early access to features.
    🧠 Final Verdict:
    Snapchat is still the go-to for playful, private, and real-time sharing. It's best for visual communication and quick social interaction, but not ideal as your primary chat app. If you're into AR, filters, and short videos, Snapchat still delivers—and it's improving with each update.

    Sentiment
    • Positive
    Content
    • User Experience
    Jun 21, 2025
  • Fake app

    My account is getting locked in this device only.
    I have also tried another Snapchat accounts on this device and same thing happend. But when i open these all accounts on other devices they work perfectly. Please tell me how my device is violating the rules or is my device is banned by Snapchat or not. As i have talked to the apple services and they have suggested me to talk to Snapchat authorities. And am unable to connect you. Please help me or give some safety measures so that i can use my snapchat account on this device. Please help me contacting snapchat and till now i am facing the same issue please give me a response as soon as possible service as i am unsble to contact them!
    Thanks. Till now i am not able to send snap and i have didn't get help so cheep app never got any type of support and i am requesting you please Snapchat team help me!

    Sentiment
    • Positive
    Content
    • Account Issues
    Jun 20, 2025
  • App not working properly

    I’m facing problem with the app.
    App record video without voice and same thing happen while doing video call and voice call on Snapchat, my friend not able to hear my voice.
    Please fix this problem ASAP

    Sentiment
    • None
    Content
    • App Functionality
    Jun 19, 2025
  • Locked account

    6:50
    •l 4G C
    < Back
    Ratings & Reviews
    My snapchat account is disabled or banned in this device on in 5 months mohdarshq
    My account is getting locked in this device only. I have also tried another Snapchat accounts on this device and same thing happend. But when i open these all accounts on other devices they work perfectly. Please tell me how my device is violating the rules or is my device is banned by Snapchat or not. As i have talked to the apple services and they have suggested me to talk to Snapchat authorities. And am unable to connect you.
    Please help me or give some safety measures so that i can use my snapchat account on this device. Please help me contacting snapchat and till now i am facing the same issue please give me a response as soon as possible service as i am unsble to contact them!
    Thanks. Till now i am not able to send snap and i have didn't get help so cheep app never got any type of support and i am requesting you please Snapchat team help me! Plz

    Sentiment
    • Positive
    Content
    • Account Issues
    Jun 19, 2025
  • about account locked

    some one send one photo i don’t what it this and what will do this photo i will send toh some one friend beacuse asking what is this after that my id is locked and snap account is banned what will do username bhati_himanshuu

    Sentiment
    • Positive
    Content
    • Account Issues
    Jun 19, 2025
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  • This page displays purchase options and a preview of the customer feedback analysis report for Snapchat: Chat with friends based on online reviews collected from App Store. The analysis helps Social Media Managers, Product Managers, User Experience Designers, Digital Marketing Strategists, Customer Support Specialists to discover insights into what people love, dislike, and need.

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