Saltwaterfish.com Online Reviews Executive Summary
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Saltwaterfish.com Customer Feedback Analysis Report

Saltwaterfish.com Online Reviews Executive Summary

Saltwaterfish.com receives mixed reviews with customers praising the quality of fish and corals, as well as prompt deliveries. However, concerns were raised about occasional DOA occurrences, discrepancies in product sizes, and pricing. Some customers expressed disappointment in the health and size of marine life received. While some appreciated the customer service and easy ordering process, others highlighted issues with sick fish and partial refunds. Overall, the site's variety of offerings and responsive customer support contribute to a somewhat polarized customer experience.

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  • eCommerce Managers
  • Marine Biologists
  • Aquarium Retailers
  • Customer Experience Analysts
  • Online Retail Consultants

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Custom Date - May 30, 2024
Featured Content
  • Great selection of fish and…

    Great selection of fish and invertebrates with prompt shipping.

    Sentiment
    • Positive
    Content
    • Product Variety and Selection
    Oct 22, 2022
  • Super easy to use website

    Super easy to use website

    Sentiment
    • Positive
    Content
    • Clownfish Health Issues
    Oct 21, 2022
  • Great Place for Saltwater Items

    Their site is very easy to navigate. They generally have what I need or want.

    Sentiment
    • Positive
    Content
    • Ordering Process and Navigation
    Oct 19, 2022
  • fair policy for fish mortality

    Good folks to deal with Sheila and Mary

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Oct 15, 2022
  • SPECTACULAR

    GREAT SITE, EASY TO NAVIGATE, FAST DELIVERY, CUSTOMER SUPPORT, SECOND TO NONE

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Oct 12, 2022
  • Ordering a fish is so easy

    Ordering a fish is so easy. They answer all your questions and concerns.

    Sentiment
    • Positive
    Content
    • Ordering Process and Navigation
    Oct 04, 2022
  • See All Reviews
Sentiment Analysis (of 30 reviews)
50 Net Promoter
Score
Languages (of 30 reviews)
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for Saltwaterfish.com  based on online reviews collected from Trustpilot. The analysis helps eCommerce Managers, Marine Biologists, Aquarium Retailers, Customer Experience Analysts, Online Retail Consultants to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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