Mixed Reviews on 1stDibs: Quality, Returns, and Pricing Concerns
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Mixed Reviews on 1stDibs: Quality, Returns, and Pricing Concerns

Unlock Insights: 1stDibs Customer Feedback Report

1stDibs has received mixed reviews from customers. While some praise the quality of sellers, art, and communication, others have faced issues with returns, inflated prices, and poor customer service. Several reviewers mentioned problems with returns, high return shipping fees, and lack of seller response to inquiries. Additionally, complaints about inflated prices, lack of intervention in seller disputes, and difficulties with account deactivation were highlighted. Despite positive experiences with unique items and smooth transactions, concerns regarding customer service and pricing practices persist.

Source: Trustpilot Reviews of 1stDibs 

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Customer Feedback Analysis of 1stDibs 

Explore our in-depth analysis on 1stDibs customer feedback covering quality, returns, pricing concerns, and more.

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Custom Date - Dec 22, 2024
Popular Phrases (limited preview)
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Featured Content
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  • The seller

    The seller, the whole transaction from the enquires right through to the delivery after purchase.

    Sentiment
    • Positive
    Content
    • Communication with Sellers
    Mar 17, 2024
  • 1stDibs rip off both buyers and…

    1stDibs rip off both buyers and sellers. All prices on 1stDibs are inflated by a minimum of 30%. I recommend other buyers to search for the item elsewhere and buy from the seller directly. Save yourself A LOT of money.

    Sentiment
    • Negative
    Content
    • Pricing and Fees
    Mar 01, 2024
  • wise web site for art pieces

    really clear and interactive web site. good experience with my purchase

    Sentiment
    • Positive
    Content
    • Overall Shopping Experience
    Feb 24, 2024
  • Great experience from two sellers so far

    So far have purchased from two sellers. Both transactions very smooth, as represented, couldn't have been easier or better.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Feb 23, 2024
  • Great experience

    My first time buying jewelry online and I was pretty nervous. The seller was very quick to answer any question I had and shipped quickly.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Feb 23, 2024
  • Very easy to find the perfect piece and…

    Very easy to find the perfect piece and communicate with the seller.Thank you.

    Sentiment
    • Positive
    Content
    • Communication with Sellers
    Feb 23, 2024
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Sentiment Analysis (limited preview)
27 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for 1stDibs  based on online reviews collected from Trustpilot. The analysis helps eCommerce Managers, Online Retail Consultants, Customer Experience Strategists, Market Researchers, Antique and Art Dealers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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