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Route package tracking app: convenient but mixed experiences

Route package tracking app: convenient but mixed experiences

30 reviews between May 06, 2023 and May 24, 2023.

Route is an app that helps track packages, but some reviewers had issues with its email requirements, accuracy, and cluttered display. However, many praised its user-friendliness and convenience, with automatic updates and visual tracking. Some called it a game changer for consolidating shipments from multiple retailers, and recommended it for frequent online shoppers. There were concerns about data mining and privacy, as well as mixed experiences with updates and delivery estimates. Some users had trouble connecting their accounts, while others found it easy to use and efficient.

‎Route: Package Tracker
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  • A Must-Have

    It seems rarer and rarer these days that an app comes into your life that you just can’t live without. This is a “must-have.” And not because it addicts you, because it feeds an addiction you already have. We live in a world of instant gratification and uncertain shipping. Route scratches that itch and tells you the exact location and expected delivery date of all your deliveries automatically. Connect your Amazon + email and it’ll update you every step of the way.

    Sentiment
    • Positive
    Content
    • Features and Usability
    May 24, 2023
  • Major security concern

    This app requests access to your personal emails when connecting with your google account. Major red flag, steer clear!!

    Sentiment
    • Negative
    Content
    • Technical Issues
    May 23, 2023
  • This app is garbage

    I’d LOVE to review it based on the content of the app… but even after submitting the correct passwords, it won’t even allow me to connect my email or my Amazon account to track my orders. I literally cannot do anything with this. What a waste.

    Sentiment
    • Negative
    Content
    • Technical Issues
    May 21, 2023
  • Notifications

    They’re back

    Sentiment
    • Positive
    Content
    • Others
    May 20, 2023
  • Not useful for Amazon

    Wanted to use for multiple Amazon orders but the app gives no description so you only get a long list that says “Amazon” without knowing what was ordered.

    Also does not confirm delivered of Amazon orders.

    Sentiment
    • None
    Content
    • Features and Usability
    May 20, 2023
    • This app for not work not worth it

      I was charged for this app without me knowing and to make insult to injury it doesn’t work. I am deleting it !

      Sentiment
      • Negative
      Content
      • Pricing
      May 19, 2023
    • Amazing app

      This is a cool app

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 19, 2023
    • New app

      So far so good 👍

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 19, 2023
    • DATA MINING APP

      This app requires email sign in for “tracking packages that can be correlated to your email and verified with and email. There is absolutely no reason this app should require and email sign in other than to data mining. Also it is terrible at tracking packages. You are way better off just taking the tracking number and googling it. Most pointless, painful and useless app. Do not waste your time.

      Sentiment
      • Negative
      Content
      • Features and Usability
      May 17, 2023
    • Efficient Tracking

      App is great. As soon as I make a purchase the item is available for tracking which gives me piece of mind.

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 17, 2023
    • Pointless app

      How much is someone making just to use this app that is not worth downloading. It’s annoying. 100% feel like if I give up my email your selling it then I’ll get more emails.

      Sentiment
      • Negative
      Content
      • Pricing
      May 17, 2023
    • Scam

      Why do I need to download this third party app just to track something being shipped via UPS? Seems PHISHY….

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 16, 2023
    • I need help

      My map setting( the one on the bottom left in the app) will not load and I cannot see where my package is at the time.

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 15, 2023
    • Awesome tracking app The Best

      Was skeptical at first about it but found out it is awesome. GREAT TRACKING APP HANDS DOWN

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 14, 2023
    • I Love It!

      This is an amazing app! I’ve tried others, but this is by far the BEST! I only keep apps that I know I will keep and really use repeatedly; Route is a keeper. Very user friendly, simplified way to input tracking numbers, search for things I want to purchase, and archive received packages. The only thing that would be helpful is when you input the sender/vendor, information about the vendor would populate…that is not a major issue, and there could definitely be a cause for it, ie Walmart vs an largely unknown vendor. Overall, the app receives 100 stars from me. Thank you, Route!!

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 14, 2023
    • Great Delivery company

      This company makes sure their app is user friendly. I’m 54, a walking clueless individual, whom is not great with any strange app.
      No problem & was able to track package easily. Very proficient tracking updates.
      Will have no issues using their services in the future
      Gabriella D.L.

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 14, 2023
    • Best tracking app!

      I personally really like this app, i’ve had another tracking packages app and didn’t like it. While this one isn’t super accurate at times (sometimes misreads the info or something), i like the visuals and the way it is formatted. I would recommend it since it just also let’s you know about your packages and updates you and it’s arrival or delivery times!

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 13, 2023
    • App can’t make up its mind

      I ordered a package on 5/3, it initially said arrival on Wednesday the 10th. On Tuesday, it moved back to Thursday. Then on Wednesday, it moves back to Friday. Well it’s Friday and it said all day that the package was on its way to my house, and now that it’s 5pm, it reverted to being in transit. I’d have better luck putting a calendar on the wall, blindfolding myself and throwing a dart to find the delivery date, rather than use this app.

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 13, 2023
    • Not easy

      I ordered something from a company that uses this app for tracking. After starting to set it up, I backed out. You have to sign in using hotmail or gmail account and they want access to all your personnel account info, and you can’t select what you want to allow them access to during sign up: HUGE RED FLAG!
      Needless to say I backed out and deleted the app. I plan on telling the company about this and will not buy from them as long as this app is used for tracking orders.

      Sentiment
      • Negative
      Content
      • Features and Usability
      May 12, 2023
    • Best tracking app!

      Love this app! One click & you can view what day your order arrives. Other sites forward you several times to different sites & it takes so long to find out the day of arrival. This app is much quicker & super convenient! All for free too! Happy to have discovered this app!

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 11, 2023
    • Whaaaat is this magic??

      I don’t usually write reviews but this app slaps. Automatically pulls up all shipments coming to you. It even shows shipments from multiple buyers to the same location (i.e. you and your spouse crushing it on Amazon) *chefs kiss*

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 10, 2023
    • Great App

      It’s so easy to use this app. It lets you know where your package at and when it’s delivered. I love the app & havent had any issue with it.

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 10, 2023
    • Very helpful

      Literally a game changer for someone who likes everything in one place but has to order from different sites

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 09, 2023
    • I Miss Slice

      It works, but honestly my shipments are SO cluttered because it shows in-store pickup orders (my weekly grocery shopping pickup). I’d love the ability customize what types of orders it shows and hide specific vendors.

      Sentiment
      • None
      Content
      • Features and Usability
      May 09, 2023
    • New user

      I just started using this app so we’ll see how it goes.
      After I’ve been used it for a while I’ll come back and up date my review

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 09, 2023
    • super easy to keep track of orders

      i love this app so much! i randomly downloaded it because i had purchased their shipping protection for one of my items and it said i could track the progress in the app. i was gonna delete after i got my item but i realized you could track so many things through this app! amazon, poshmark, shoppay, sephora, and way more! it’s actually super useful since i online order a lot and tend to forget. this app is amazing and i really recommend for anyone who shops online a lot

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 08, 2023
    • 5STAR

      Great service

      Sentiment
      • Positive
      Content
      • Others
      May 08, 2023
    • THANK YOU

      Fast and accurate

      Sentiment
      • Positive
      Content
      • Technical Issues
      May 08, 2023
    • Not Helpful

      This app did not update my package statuses in a timely manner. For example, one package was delivered and it still did not update hours after.

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 06, 2023
    • ordere

      arrived on time !

      Sentiment
      • Positive
      Content
      • Others
      May 06, 2023

Sentiment Analysis

  • Positive(18)
    60%
  • Negative(10)
    33%
  • None(2)
    7%
27 Net Promoter
Score

Popular Topics

  • Features and Usability(18)
    60%
  • Technical Issues(7)
    23%
  • Others(3)
    10%
  • Pricing(2)
    7%

Languages

  • English(30)
    100%

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