Peloton App Frustrations: Cadence Display, Subscription Changes, and Customer Support Woes
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Peloton App Frustrations: Cadence Display, Subscription Changes, and Customer Support Woes

Peloton App Feedback Analysis: Key Insights for Improvement

Peloton users express frustration due to recent updates affecting cadence display, subscription changes, and app functionality decline. Complaints include issues with landscape mode display, limited equipment classes, and unreliable customer support. Users highlight the app's diverse workout options but criticize the price increase and lack of search function. The Apple Watch integration is also a common concern among reviewers.

Source: App Store Reviews of Peloton: Fitness & Workouts

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Customer Feedback Analysis of Peloton: Fitness & Workouts

Unlock insights from Peloton App reviews focusing on updates, subscription, support, and more to enhance user satisfaction.

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Custom Date - Jan 11, 2025
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  • The Memberships

    I enjoyed the app however I don’t like the new membership plans where the basic you only get 3 machine workouts a month, The old way was better.

    Sentiment
    • None
    Content
    • Subscription Cost and Changes
    Feb 22, 2024
  • Love the convenience

    I travel a lot for work and it’s nice to have the app to schedule workouts after work in hotel gyms. So far so good

    Sentiment
    • Positive
    Content
    • App Functionality and Updates
    Feb 22, 2024
  • Scenic rides blow

    Also, give the option for scenic rides to have no music and just the environment sounds, didn’t record the environment sounds? Why the heck not for the price of this thing

    Sentiment
    • Negative
    Content
    • App Functionality and Updates
    Feb 17, 2024
  • Pace/ Distance off

    Great app but the pace, distance, and time are never sync’s in outdoor mode. I can run an 8 min pace average and at 8 minutes I won’t be at a mile.

    Sentiment
    • None
    Content
    • Cadence Display Issue
    Feb 16, 2024
  • Don’t kill GymKit support

    One-tap has far less functionality on the Bike+, don’t get rid of GymKit without improving the one tap functionality.

    Sentiment
    • Negative
    Content
    • App Functionality and Updates
    Feb 15, 2024
  • Update broke cadence meter

    Latest update only shows 3rd party cadence when iPad is vertical but not horizontal

    Sentiment
    • Negative
    Content
    • App Functionality and Updates
    Feb 14, 2024
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-20 Net Promoter
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  • This page displays purchase options and a preview of the customer feedback analysis report for Peloton: Fitness & Workouts based on online reviews collected from App Store. The analysis helps Product Managers, Customer Support Managers, UI/UX Designers, Marketing Strategists, Fitness Technology Entrepreneurs to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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