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Overstock Reviews: Great Selection and Prices, But App Issues and Quality Concerns

Overstock Reviews: Great Selection and Prices, But App Issues and Quality Concerns

30 reviews between Feb 09, 2023 and May 10, 2023.

Overstock has a great selection of products, including furniture, rugs, and home décor. However, some customers reported issues with the app, such as crashes and difficulty navigating. Others were disappointed with the quality of some items, or experienced problems with returns. On the other hand, many customers praised the quality and affordability of Overstock's products, with some stating that they would never shop elsewhere for certain items.

‎Overstock — Furniture & Decor
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  • My tv counsel

    Still waiting for it to come😏

    Sentiment
    • Negative
    Content
    • Others
    May 10, 2023
  • App navigation is terrible

    Find items thru the search is great. But THE BACK BUTTON DOES KOR WORK! The only way to navigate it to close the app and then reopen and then search again. The back button does not function no matter what page you are on. Making this the least favorite shopping app I’ve used.

    Sentiment
    • Negative
    Content
    • Technical Issues
    May 04, 2023
  • Love it!

    There was an error on the instructions for the bracket that goes on drawer #5. Use both #28 brackets and you’ll be good!
    The light is great!

    Sentiment
    • Positive
    Content
    • Features and Usability
    May 03, 2023
  • Nice and wide, large bowl, great price

    This bowl sits on a 68” long Asian console in our entrance hall, catches sunglasses and odds and ends as we come and go. Its varied blue hues align with actual Ming pieces, painting is uncharacteristically loose. But it sits low on the table, so all it needed to do was create a Ming effect without being so valuable that it couldn’t hold up in a high traffic area.

    Sentiment
    • Positive
    Content
    • Others
    Apr 30, 2023
  • Good quality

    Good quality, looks authentic, highly recommend

    Sentiment
    • Positive
    Content
    • Features and Usability
    Apr 27, 2023
    • Keeps crashing

      I can’t open the app because it keeps crashing.

      Sentiment
      • None
      Content
      • Technical Issues
      Apr 26, 2023
    • Great product!

      I was very happy that this bookcase required no assembly! The wood was very appealing, the shelving strong and easily folds up if needed.

      I feel this purchase was worth the price and the product will last a while.

      I don’t have small children regularly in my home nor pets. No need for me to attach the screws or brackets that were enclosed to secure this item to a wall.

      Sentiment
      • Positive
      Content
      • Features and Usability
      Apr 23, 2023
    • Love. Love. Love.

      All that I could desire with quality at an affordable price.

      Sentiment
      • Positive
      Content
      • Pricing
      Apr 22, 2023
    • Beautiful umbrella with flimsy base

      Just like everyone else said, it is a beautiful umbrella, however the base is very, beyond flimsy, it does not support the big beautiful umbrella. I also had a couple of screws missing from the plastic base.

      Sentiment
      • Negative
      Content
      • Technical Issues
      Apr 19, 2023
    • Michelle P

      I love shopping here beautiful things to buy.

      Sentiment
      • Positive
      Content
      • Ads
      Apr 16, 2023
    • My vanity

      IT’s beautiful exactly what I was looking for well-made classy look great price.

      Sentiment
      • Positive
      Content
      • Features and Usability
      Apr 11, 2023
    • Kimberly

      Love the rugs I purchased! Top quality and were delivered fast!

      Sentiment
      • Positive
      Content
      • Features and Usability
      Apr 05, 2023
    • Shipping

      I have recently renewed my Overstock obsession. Just when I got started I found out one of my orders is being shipped to the wrong address.
      I contacted your Customer Service Help but they said there was nothing they can do. So, no lawn char. 👎

      Sentiment
      • Positive
      Content
      • Others
      Apr 04, 2023
    • Perfect Colors

      This rug has the exact colors I was looking for for my dining room. Delivery was prompt! Would love a runner but I believe they sold out.

      Sentiment
      • Positive
      Content
      • Features and Usability
      Apr 04, 2023
    • Silverware

      Pretty much what you see is what you get with this product

      Sentiment
      • Positive
      Content
      • Features and Usability
      Apr 03, 2023
    • Bar stools

      Love these bar stools. Very stylish and modern.

      Sentiment
      • Positive
      Content
      • Features and Usability
      Apr 02, 2023
    • Love Overstock

      Have always had great luck with overstock!

      Sentiment
      • Positive
      Content
      • Others
      Apr 01, 2023
    • I can’t believe the awesome stuff y’all have

      I can’t wait to go mad happy finding my stuff.

      Sentiment
      • Positive
      Content
      • Others
      Mar 18, 2023
    • Product didn’t arrive.

      I received a text that my lighting fixture arrived, but it didn’t arrive. I am unable to find my order details on the website or the app. Keeps redirecting me to ‘login’. Frustrating

      Sentiment
      • Negative
      Content
      • Technical Issues
      Mar 16, 2023
    • Something changed with this app

      I have bought a lot of items from overstock on the app . I really liked everything I have received. But recently I went to do a purchase, I put in my ZIP Code which is shared with two different cities. I put in Greenfield and the Apple automatically change it to Milwaukee. In the past, I would be able to change it back to Greenfield and it would stay. Now it will just keep changing it back to Milwaukee. This is a problem if the package is small enough work comes through the post office the post office will send me an email and make me charge a fee to change it to Greenfield so I can receive my package. If it comes to UPS. They will drop it off at a drop off site in a bad part of Milwaukee and send us an email for us to go get it. Now that I’m a widow, I won’t go in that neighborhood by myself.

      Sentiment
      • Negative
      Content
      • Features and Usability
      Mar 16, 2023
    • BEWARE! App is fine. Company is awful

      After downloading the app I ordered cabinet handles which arrived in a timely manner. The color was not at all close to the picture in their catalog. When I requested a return, the asked me for picture and part numbers from the packaging and informed me that it was at the discretion of a third party seller as to whether they would take the return, and either way shipping was my responsibility. BEWARE!

      Sentiment
      • Negative
      Content
      • Pricing
      Mar 15, 2023
    • Wish it worked

      This app won’t work on my iPhone. It never loads past the main page. Can’t log in due to “server error”. Clicking on an item brings me to loading page but never loads. Useless.

      Sentiment
      • Negative
      Content
      • Technical Issues
      Mar 10, 2023
    • Works great

      I love this machine! Does what it needs to do and works great!

      Sentiment
      • Positive
      Content
      • Others
      Mar 05, 2023
    • So many patio Rugs!!!!

      Have you ever been to a store shopping for patio rug and they have two rug styles in four colors!
      NOT SO with OVERSTOCK❣️❣️❣️
      You have so many choices, designs, colors & sizes!!!!! I will never ever shop the local stores again BORING!!!!! VS …..FANTASTIC 🎉🎉🎉

      Sentiment
      • Positive
      Content
      • Features and Usability
      Mar 05, 2023
    • Don’t apply - for a coupon not to work should say while your looking at item - not at final bill

      For a coupon code not to work should be told when picking out items - in information- so you don’t waste your time looking- if coupon doesn’t apply you can move on without frustration at end of purchase

      Sentiment
      • Negative
      Content
      • Features and Usability
      Mar 03, 2023
    • Mirror

      Wonderful!!!!!!

      Sentiment
      • Positive
      Content
      • Others
      Feb 26, 2023
    • Stained Glass Beauty

      This is lovely in the blue/ green combination. It is translucent enough to bring in the light. Not inexpensive, but heavy in construction. Perfect for the center of my kitchen window.

      Sentiment
      • Positive
      Content
      • Features and Usability
      Feb 24, 2023
    • Love it!!

      I just received a gorgeous high back armchair from Overstock. It came 2 days early. It was easy to put together. It’s Very comfortable and I adore the color. I ordered a 2 nd one immediately. I’ve put in several more furniture orders with Overstock since my first order and I am very pleased with what you offer! Thank you so much!

      Sentiment
      • Positive
      Content
      • Features and Usability
      Feb 17, 2023
    • Customer service went down hill

      Wish it was more like the ol overstock, went for a quick price adjustment because something went on sale a few days after I bought
      Something but apparently it can’t be done anymore.

      Sentiment
      • Negative
      Content
      • Technical Issues
      Feb 11, 2023
    • Delightful!

      I hung these curtains in my bedroom. They bring me such peace and joy. The quality ifs amazing.

      Sentiment
      • Positive
      Content
      • Features and Usability
      Feb 09, 2023

Sentiment Analysis

  • Positive(20)
    67%
  • Negative(9)
    30%
  • None(1)
    3%
37 Net Promoter
Score

Popular Topics

  • Features and Usability(14)
    47%
  • Others(7)
    23%
  • Technical Issues(6)
    20%
  • Pricing(2)
    7%
  • Ads(1)
    3%

Languages

  • English(30)
    100%

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