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Mixed Reviews for Chase Bank's Mobile App

Mixed Reviews for Chase Bank's Mobile App

30 reviews between May 21, 2023 and May 25, 2023.

Chase Bank's mobile app receives mixed reviews from customers. While some appreciate the friendly staff, user interface, and security measures, others complain about technical glitches, inaccurate balance amounts, and difficulty linking accounts. Some also feel that the app is not as functional as it could be and that certain features, like applying for loans or setting up direct deposit, could be made more user-friendly. Overall, the app seems to have room for improvement in terms of functionality and ease of use.

‎Chase Mobile®: Bank & Invest
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30 reviews between May 21, 2023 and May 25, 2023.

May 21, 2023 - May 25, 2023

Popular Phrases

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Featured Content

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  • Great App

    Really good app very friendly to operate their little things that can improve, perhaps provide easy ways to apply for loans personal loans directly from the app

    Sentiment
    • Positive
    Content
    • Features and Usability
    May 24, 2023
  • Great

    Use it and it works simple and fast great app!👍👍👍takes care of all my banking needs!!!

    Sentiment
    • Positive
    Content
    • Features and Usability
    May 24, 2023
  • Scammers

    Lol 0.01% interest rate. See ya

    Sentiment
    • Negative
    Content
    • Pricing
    May 24, 2023
  • Choose Chase

    Happy to work with Chase Bank the only thing that makes unhappy- overseas transactions take too long

    Sentiment
    • Positive
    Content
    • Others
    May 23, 2023
  • Zelle notifications

    Please fix the in app Zelle notifications. I seldom get them and have to log into my account to see money I’ve received. I only get notifications for money I’ve sent.

    Sentiment
    • Positive
    Content
    • Technical Issues
    May 23, 2023
  • Widget for iPhone

    Hey great app and all but I was seeing y’all can make a widget for the iPhone. It makes it easier than always going in the app to see my money.

    Sentiment
    • Positive
    Content
    • Features and Usability
    May 22, 2023
  • Credit card payments

    Won’t let me make the payment I want. I tried paying balance plus the pending charges, but it wouldn’t let me. Can’t set up a new savings account via the app, must drive 40 minutes away to a branch to do that then they are too busy to see me, have to make an appointment. Geez!! Somethings are just too hard to find out how to do them within the app. Had to drive into the branch but took the teller 15 minutes to find the path to simply change the amount auto save…its not under “auto save”!!

    Sentiment
    • None
    Content
    • Features and Usability
    May 22, 2023
  • Correct transactions

    The problem is inaccurate balance amounts, chase by far is one of the finest banks but when I pay I expect it to be taken out, not a overdraft fee for things I’ve paid

    Sentiment
    • Positive
    Content
    • Others
    May 22, 2023
  • Onboarding screen every time

    Please stop showing onboarding screen for "new" version every time I open the updated app. Very annoying. Just dismiss it after the first time I skip it.

    Sentiment
    • Negative
    Content
    • Features and Usability
    May 22, 2023
  • Fix the alerts screen

    I gave 9 notifications, it seems to be alerts I get there and the screen doesn’t tell me which account has any messages. Show me all alerts!

    Sentiment
    • Negative
    Content
    • Features and Usability
    May 21, 2023
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