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Mixed Reviews for Chase Bank's Mobile App

Mixed Reviews for Chase Bank's Mobile App

30 reviews between May 21, 2023 and May 25, 2023.

Chase Bank's mobile app receives mixed reviews from customers. While some appreciate the friendly staff, user interface, and security measures, others complain about technical glitches, inaccurate balance amounts, and difficulty linking accounts. Some also feel that the app is not as functional as it could be and that certain features, like applying for loans or setting up direct deposit, could be made more user-friendly. Overall, the app seems to have room for improvement in terms of functionality and ease of use.

‎Chase Mobile®: Bank & Invest
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  • Login

    Wont save login preferences in the app. Have to keep updating face recognition login.

    Sentiment
    • Negative
    Content
    • Technical Issues
    May 25, 2023
  • I love my bank

    I would never have a problem with Chase and tellers are friendly

    Sentiment
    • Positive
    Content
    • Others
    May 24, 2023
  • Fine bank officers

    Both Nav Singh and Sabrina Oganesyan
    have been outstanding in their patient and thorough assistance to me. I am 87 and become confused easily. I truly appreciate their excellence!

    Sentiment
    • Positive
    Content
    • Features and Usability
    May 24, 2023
  • Horrible

    The app isn’t horrible but can be hard to navigate for some task and forget calling online banking! The customer service is second to none when I come to the worst service out there!

    Sentiment
    • Negative
    Content
    • Features and Usability
    May 24, 2023
  • About To Switch

    My Money Has Been Getting Taken Out Of My Account for two days in a row now because I had to dispute A Transaction a few times and chase is giving them back the money I needed back I been with chase for years and this has never happen I’m sick of it how are u guys taken money that I needed back they will be hearing from my lawyer

    Sentiment
    • Negative
    Content
    • Technical Issues
    May 24, 2023
    • Great App

      Really good app very friendly to operate their little things that can improve, perhaps provide easy ways to apply for loans personal loans directly from the app

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 24, 2023
    • Great

      Use it and it works simple and fast great app!👍👍👍takes care of all my banking needs!!!

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 24, 2023
    • Scammers

      Lol 0.01% interest rate. See ya

      Sentiment
      • Negative
      Content
      • Pricing
      May 24, 2023
    • Balances wrong

      I had enough to cover expenses yesterday and today it said I was overdrawn by $238 it doesn’t add up because I write balance and charges every day. I will be calling them.

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 23, 2023
    • Choose Chase

      Happy to work with Chase Bank the only thing that makes unhappy- overseas transactions take too long

      Sentiment
      • Positive
      Content
      • Others
      May 23, 2023
    • Zelle notifications

      Please fix the in app Zelle notifications. I seldom get them and have to log into my account to see money I’ve received. I only get notifications for money I’ve sent.

      Sentiment
      • Positive
      Content
      • Technical Issues
      May 23, 2023
    • Booking flight fails

      Trying to book a flight and keep getting logged out or it freezes

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 23, 2023
    • App needs work

      I just opened up a bank account with Chase today and I’m excited to have an account with them. However I would really like to have my bank accounts and credit cards linked together for money management purposes. I have a CapitalOne and Discover credit card and another bank account with my local bank that I’ve had for years. I was able to connect my CapitalOne on the app then when I’ve tried to go back and link my bank account and Discover card it takes so long that it times out and signs me out my account. I would like 25-50% of my paycheck to be direct deposited into the Chase account each pay period but I won’t be setting that up with HR until my other account is linked. I’ll keep trying I suppose.

      Sentiment
      • Negative
      Content
      • Features and Usability
      May 23, 2023
    • Widget for iPhone

      Hey great app and all but I was seeing y’all can make a widget for the iPhone. It makes it easier than always going in the app to see my money.

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 22, 2023
    • Review

      Great user interface. Like it

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 22, 2023
    • Review

      Excellent customer service. Just perfectly excellent.

      Sentiment
      • Positive
      Content
      • Others
      May 22, 2023
    • Cannot register FaceID on 2 devices

      This is ridiculous:

      While you can install the app on another device, it's currently not possible to have more than one deviceregistered to use Chase. This means if you do install the app and log in on another device, the app will be unregistered on the old device. While you can continue to switch, please be aware that you will have to go through a new device login journey each time.

      Sentiment
      • Negative
      Content
      • Features and Usability
      May 22, 2023
    • Hoover

      Great site. Easy to use and understand.

      Sentiment
      • Positive
      Content
      • Others
      May 22, 2023
    • Won’t even let me spend the money in my account

      This is bullsh*t that I can’t spend my own money

      Sentiment
      • Negative
      Content
      • Pricing
      May 22, 2023
    • Credit card payments

      Won’t let me make the payment I want. I tried paying balance plus the pending charges, but it wouldn’t let me. Can’t set up a new savings account via the app, must drive 40 minutes away to a branch to do that then they are too busy to see me, have to make an appointment. Geez!! Somethings are just too hard to find out how to do them within the app. Had to drive into the branch but took the teller 15 minutes to find the path to simply change the amount auto save…its not under “auto save”!!

      Sentiment
      • None
      Content
      • Features and Usability
      May 22, 2023
    • IOS 14

      App developers like these guys should not force you in order to use their apps to goto a higher IOS. I am at 13 something and won’t go any higher. I have tried to go on their website and it just gives the circle of thinking trying to login. I should be able to login minus these so called advanced features..

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 22, 2023
    • Correct transactions

      The problem is inaccurate balance amounts, chase by far is one of the finest banks but when I pay I expect it to be taken out, not a overdraft fee for things I’ve paid

      Sentiment
      • Positive
      Content
      • Others
      May 22, 2023
    • Onboarding screen every time

      Please stop showing onboarding screen for "new" version every time I open the updated app. Very annoying. Just dismiss it after the first time I skip it.

      Sentiment
      • Negative
      Content
      • Features and Usability
      May 22, 2023
    • Nice

      Quality service Thank you

      Sentiment
      • Positive
      Content
      • Others
      May 22, 2023
    • My Chase Bank

      It is everything that you want in a app and more. That’s why I’ve been a good customer for years.

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 21, 2023
    • Excelente

      Todo es fácil gracias.

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 21, 2023
    • Frustratingly redundant security

      Works ok. Nothing above average. The reason I’m giving it only two stars is because of the ridiculous security. I do understand the need for a very secure sign in. Now it’s getting to be so ridiculous that I started using other credit cards like Apple or Citi because it’s easier to get to my account. Chase always ask for two factors authentication. I love that. But then I have to re-enter my password after I enter the texted code. My password is very long and only accessible via password manager. I have to reopen the manager then copy and repeat. This is after I already done that. WHY!!!! Once you sent me the code, that’s enough. Asking for the password one more time is inconvenient and I honestly don’t see how this improve security. But for sure it does increase frustration.
      Like I said, I’m using my card less and less because I don’t like/avoid using the app. May be soon i can cancel and just use something more rational rather than brainless applying security measure.
      Please fix this!!! I do like Chase and would like to continue using their cards! But there is a limit

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 21, 2023
    • Fix the alerts screen

      I gave 9 notifications, it seems to be alerts I get there and the screen doesn’t tell me which account has any messages. Show me all alerts!

      Sentiment
      • Negative
      Content
      • Features and Usability
      May 21, 2023
    • Awesome

      Saves

      Sentiment
      • Positive
      Content
      • Others
      May 21, 2023
    • Great Services

      Always a great friendly staff at the Coldwater branch! And Julie very knowledgeable and is always there to help you in every way she can in every situation you might have in banking.

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 21, 2023

Sentiment Analysis

  • Positive(16)
    53%
  • Negative(13)
    43%
  • None(1)
    3%
10 Net Promoter
Score

Popular Topics

  • Features and Usability(14)
    47%
  • Others(7)
    23%
  • Technical Issues(7)
    23%
  • Pricing(2)
    7%

Languages

  • English(29)
    97%
  • Spanish(1)
    3%

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